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Heating and air conditioning company dedicated to customer satisfaction achieved through adherence to industry standards. We arrive to provide excellence from sales to warranty processing. We specialize in equipment installation and repair.
13525 south, Ensign Point Ln, Draper, UT, 84020, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Everything about this company is dishonest. Their website advertises “transparent pricing” and “free estimates.” That’s a lie. They charged me $95 just to show up, then gave me an estimate four times higher than what was listed online. When I declined the service, they refused to refund the visit fee. I later found out the technician was not licensed and that several reviews on their site were fake. I did more research and realized this is their pattern: lure you in with fake pricing, then gouge you once they’re at your door... read more
The technician they sent was rude, untrained, and clearly didn’t care about doing the job right. He kept asking me for advice about what to do and even borrowed tools from my garage. When I told him I didn’t feel confident in his work, he got defensive and walked out. I called the office to complain and the receptionist was incredibly rude, cutting me off and saying, “We’ll send someone else if you pay another service fee.” Excuse me? You want me to pay again for a job that wasn’t even done the first time? Absolutely disgrac... read more
They gave me a verbal quote of $199 for a simple repair. Once the tech arrived, he poked around for 10 minutes, then said the job was “more complicated” and jacked up the price to $780! I told him I couldn’t afford that, and he responded, “You already signed the arrival form, that means you’re committed.” I felt cornered. I paid under pressure, and the work was sloppy and incomplete. They refused to issue a detailed receipt or invoice. I filed a complaint and got nothing but denial and rudeness. This is highway robbery disgu... read more
This company is the most unprofessional service provider I’ve ever dealt with. I booked an appointment a week in advance. They confirmed it twice via phone and email. The day of the service, I waited for 5 hours—no technician showed, no call, no update. I called their office and was told, “He’s running late.” That was their excuse for over 7 hours until they just stopped answering the phone. When I finally spoke to someone the next day, they acted like I was the problem. No apology, no explanation, no solution. Just empty ex... read more
I hired them for an electrical issue, and what they did was not only wrong—it was dangerous. The technician left live wires exposed behind a wall panel, told me “it’s fine,” and left. Two days later, my breaker tripped, and I had to call in a licensed electrician. He was horrified. The work done by this company was completely out of code and could’ve caused a fire. When I tried to speak to a manager, they brushed me off. Absolutely reckless and negligent. Don’t risk your safety by hiring these people.
DSI HVAC has a 4.9 star rating with 220 reviews.
DSI HVAC is closed now. It will open on Monday at 8:00 a.m.
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