Dr. Walter Denham

Paula Lynne-Smith 

on Google

a year ago

Thank you for posting this Jody! Same thing happened to us, just last week. At least you were told when you arrived for your cleaning appointment you weren’t covered. We were not even then! We got our cleanings (July 3rd) and scheduled a more work without a word. We have been going to this office for about a year and really liked the dentist and hygienists, the billing lady (Kim?) terribly unprofessional, incompetent and rude. We had an ugly scene in the lobby when I asked for an estimate for husband’s follow up appointment ... read more

Jody Laurent 

on Google

a year ago

Front office handling insurance neglected to contact me about no longer accepting my Aetna Discount Plan. 3 months ago she said they mailed letters but I never received a letter. I was told "we can't control the mail", very rudely. Wouldn't you think that someone could have called me before my appt to make sure I new they no longer accepted my plan once they saw I had an appointment. No, I was not aware until I went into the office for my cleaning. I was unhappy with this news but needed my cleaning so I was willing to pay t... read more