Taylor M. on Birdeye
10 months ago
03/21/2022, 11:11 AM
I have been a patient of Dr. Repta's for almost 10 years. He has done several procedures on me. The first set of procedures I had was a full mommy makeover with my first set of implants. Several months after the initial surgery, I had to have another surgery to correct the way the incisions scarred. Even after telling Dr. Repta how I scar, it was evident in the healing process and had to have scar revisions done to my breasts and tummy tuck line. Fast forward to 2021, I went in for a small breast reduction using the same implants from 2012. Several months later, I noticed 2 large masses on my right breast. I had an ultrasound and mammogram where it was determined the implant had ruptured. I took the ultrasound report into Dr. Repta and explained to him my findings as well as the conversation I had with the implant company and how they would pay up to $3500 to correct the ruptured implant as well as provide new implants since they were under warranty. All of this was explained to Dr. Repta and he agreed saying, he would get it taken care of and apologized for the rupture especially less than a year after having the revised breast reduction where the implants were exposed and he was able to check for any issues at that time.
Dr. Repta has someone in his office by the name of Evalyn (?) who is horrible and has terrible bedside manner. As a long standing patient of Dr. Repta she would be one of the reasons I would not continue going to him for any kind of cosmetic procedures. When I called to explain to her what the findings were, my conversation with Dr. Repta she said I would have to pay $3500 upfront for the surgery center (Dr. Repta owns) as well as the anesthesiologist and then from there, I could be reimbursed directly from the breast implant manufacture for the $3500.
First of all, if you stand behind the product that you put into peoples bodies, then why am I required to pay the exact same amount that would be reimbursed to you? I have an ultrasound report stating a clear rupture. The breast implant company also stated with a clear report, it automatically bypasses the implant having to go to their lab.
Second of all, there is no reason this implant should have ruptred less than a year after another breast augmentation surgery. Considering I have had other issues I've had to have revised or whatever, this makes me feel like it was just ignored.
Third of all, I'm a single mom with 3 young children. You stating I have to pay $3500 upfront is not only a huge sacrifice for me I simple don't have, nor should this be expected. My body has a ruptured implant leaking throughout my body for months now. This is dangerous and as Evalyn told me earlier, "this is infact considered a medical emergency". Yet you and your practice aren't willing to back you name to this?
I am really disappointed and upset Dr. Repta. I hope you can make a good choice to make this right. I have been such a loyal patient with an abundance amount of patience. This issues however isn't right and it needs to be made right.