Dr. Martens

Nina VM 

on Google

a month ago

Absolutely terrible experience. Left feeling uncomfortable and unwelcome, no customer should be treated with any kind of disrespect. I would strongly recommend that management take this seriously and address how customers and especially employees are being treated internally. This was my local docs for five years. What was once such a fun and lively store became such a hot mess over past four years with new management. I rather drive in traffic longer just to avoid this location at all cost. 

Jesus Guzman 

on Google

6 months ago

Workers very helpful answered all my questions 

Josh Amaya 

on Google

9 months ago

bought shoes for my wife as s surprise anniversary gift and Jackie was a lot of help making the process go great 

Kamillah Ventura 

on Google

11 months ago

We came November 8th to get some shoes for a party I was going to attend but had to come back the 10th because of the wrong size , one was a 9 and the other an 8. Still not satisfied with the sizing of them I Came back the 17th to return them. She refused to let me return them because she said they were used and worn already but I had only tried them on in store and at home. Never did I go outdoors with them. I believe her name was Jackie because of some google reviews I saw with the same issue. She was the same girl who hel... read more

Jennifer C 

on Google

a year ago

I bought a pair of Dr. Martens at the Brea Mall store and went to return them at the Arcadia location. Arcadia refunded me less, saying their sales tax was higher. One of the employees told me that sometimes people get refunded more when returning stuff to other stores — which honestly makes no sense. If that’s how it works, people could just drive around different malls to “earn” extra tax money 😂. Doubt any business would actually refund customers extra money — the employee was probably trying to crack a joke or something... read more