Dr. John R. Franklin VI Urologic Center

Pat Bradley 

on Google

2 months ago

I was made to pay over $2600 before provider would treat me. My insurance company paid my bill in full. I’ve been told by both insurance and the dr office that I’m entitled to a full refund. I have been trying for 4 months to get a refund. Billing department has told me 3 times that the payment was mailed, each with a different date. Was promised they would supply tracking number which I never got. Now every time I call, the billing office and office manager are in a “meeting” and they will call me back, which they never do.... read more

Crystal Claire 

on Google

2 years ago

I absolutely would not recommend it. I made an appointment two months in advance and had to wait 2.5 hours; sadly, we still didn't see the doctors. You can say the doctor cares about knowing his patient (respect, I guess). A bit absurd. 

Philomena Moncoeur 

on Google

3 years ago

If you can go to the mainland for urology oncology, then go. This office is very incompetent, unfriendly, unprofessional, and money hungry. Just called to get my father's records sent to his other doctor and they wanted $30! Then when the other doctors office explained that they only received the first 2-pages of the file, they wanted us to pay another $30 or have my elderly father bring the documents back to be faxed. It's not about the money, it's the fact that they never sent the entire file and are not willing to resend ... read more