This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dr Heather Russell, MBChB, FRCOphth, FRANZCO
- Healthcare
- Southport, QLD
About this business
Location details
21 Kumbari Ave, Southport, QLD, 4215, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst customer service. Heather is a good doctor but not worth the rude incompetence of admin.
Terrible customer service. High demand doesn't give you the right to be sanctimonious. The receptionist had the audacity to argue over an appointment confirmation with me, which I am sure they will respond to below with something like "the client didn't adhere to t's and c's" Find somewhere else at all costs.
Dr Heather Russell did lens replacement surgery on both my eyes 12m ago. Results great, cannot fault the service I received from all of the team. Everything was explained including different options. Would definitely recommend Dr Russell.
I too was faced with a poor experience and unwelcoming attitude from the receptionist, Jenni Nixon. My interaction with Jenni was cold and her communication was lacking clarity and professionalism, her tone was dismissive and condescending, further exacerbating the situation. As a customer, feeling welcomed and valued is crucial to my overall experience with a company. However, the behavior of the receptionist left much to be desired in this regard. I believe that improving the training and supervision of front desk staff co... read more
I could give a 0. Even with the GP referral to assess my baby, her receptionist called me saying that she would not assess him because things are different here in Australia than where I came from. I insisted, explaining why I would like him to be seen by a specialist and the receptionist hang up on my face.
Frequently asked questions about Dr Heather Russell, MBChB, FRCOphth, FRANZCO
How is Dr Heather Russell, MBChB, FRCOphth, FRANZCO rated?
Dr Heather Russell, MBChB, FRCOphth, FRANZCO has a 3 star rating with 8 reviews.
When is Dr Heather Russell, MBChB, FRCOphth, FRANZCO open?
Dr Heather Russell, MBChB, FRCOphth, FRANZCO is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com