Dr. Carson T. Lo, MD

Happy Patient 

on Wellness

11 years ago

I needed an Infectious Disease Doctor ASAP they had an appointment available for me in a week, shocking considering is a specialist doctors. Both girls working up front are extremily friendly making my process so much easier and less stressful. I would recommend both doctors 100% they are so knowledgable and friendly, judging by the other comments of course people if you owe someone they will want their money, isn't common sense? I have a long term relationship with this office and have no complaints :). 

Anonymous 

on Wellness

11 years ago

Does this provider have helpful information available online? Not really Do you think that the provider's staff are well trained? No Does this infectious disease specialist use current and safe equipment? Fairly current Would you recommend this infectious disease specialist to others? No Was this infectious disease specialist friendly? Yes 

Anonymous 

on Wellness

12 years ago

It's shocking how little they seem to care about customer service. From my experience It appears as if patients are never put first here. The staff is incredibly rude. I was completely distressed during talking on the phone. I was refused to see doctor because there is an outstanding balance in the hospital. I was in hospital for 6 months and the manager keeps accusing that I ignore my responsibility to pay the bills. The staffs work for doctor as professional medical field but they are not professional at all. I told her th... read more

Anonymous 

on Wellness

12 years ago

Was this provider sympathetic to your situation? Yes, they were sympathetic and caring Did this provider ever take personal phone calls while in the appointment room with you? No, they've never taken personal calls with me Does this provider remember you and your circumstances at every appointment? Yes Does this provider always put the customer first? Yes, they always put customers first 

Cathy 

on Wellness

12 years ago

This doctor and his associate forgot me in the hospital for 3 days. I had West Nile and accrued major bills due to the oversite. Then they refused to call me back for weeks and lied to me about the diagnoses. They stated I never had the virus but I was confirmed through testing and still, a year later, have symptoms and complications.. Run if you can 

Band 

on Wellness

13 years ago

Did you leave the office feeling satisfied with your visit? No, I felt confused and uneasy when I left Was this provider's office easy to locate? Fairly Easy Are you going to visit this provider again? Only if I couldn't find a better substitute Did this provider rush your appointment? Yes, I felt like an annoyance! Was it easy to make an appointment with this provider? No, it took a while 

Tom 

on Wellness

13 years ago

Did this provider answer all of your questions? Every question I had was answered thoroughly Was this provider's staff friendly? Yes, they went above and beyond Did you leave the office feeling satisfied with your visit? Completely! Was this provider's office easy to locate? Absolutely! It couldn't have been easier! 

Anonymous 

on Wellness

13 years ago

Were the waiting room chairs comfortable at this provider's office? Yes Was this provider late to your appointments? Not at all, I showed up early and they were ready to see me Did this provider seem irritated to be working with you? Not at all, they were glad to help me with anything I needed