Downey Ford St. Stephen

Mike McGaw 

on Google

2 months ago

Had a MVI inspection scheduled for 8:00 AM. Brought the truck out the night before and dropped the keys into the key drop box. When calling about the status of the truck, it was not complete because they didn't know the truck was there. There was no attempt to call and ask where the truck was and obviously did not think to push the button on the key fob to find the truck was sitting there the whole time. 

Chadwick van 

on Google

2 months ago

They were a pleasure to deal with. Started off with a decent deal, then responded positively to fair negotiations. Eric was great to deal with and so was his manager (i forget his name, I wanna say Jamie). I would have been driving away with my need f150 the same day if not for early bank closures. I test drove one truck, then they shipped one from SJ that they thought I'd like better with no obligation to buy. That little gesture won some big points with me because what a hassle for them had I decided not to buy 🤣. A+ fell... read more

Pamela Devine 

on Google

3 months ago

Mark Marentelle is a valuable resource for this dealership in St Stephen, NB. I have been in the business of identifying Top Talent for hundreds of companies over 35 years. Mark solved my problem. In this age of frequent disappointment from service, it is worthy of attention to those who convey trust, confidence and excel in problem solving. I know many customers would have this opinion of Mark Marentelle. This is my first time using the St Stephen Ford dealership, and this customer service stands out above any with my Merce... read more