Doves Landing, Oroville Hospital Multi-specialty Practice

Michelle Tracey 

on Google

3 months ago

My issue isn't with the staff themselves - it's the fact they are UNDER-staffed. Why does it take 20 minutes on hold to speak to anyone? Every. Time. I. Call. They staff tries their best, but if your average wait time on hold is over 30 minutes - you are understaffed. 

Harold Stanberry 

on Google

3 months ago

Im changing review, they have updated there appointment reminders. I feel better around staff. DR Jamaleddin IS SUCH A GREAT PERSON. Above all and the staff is great 

Carmen Alverez 

on Google

3 months ago

I do agree having to wait for the Dr for about an hour an half is frustrating but keep in mind they are drs and they do get called in on emergency’s, and it’s not the assistants fault she does have to tell many other patients that the Dr is in fact out of the office in an emergency surgery. But the assistant Gaby went out of her way and offered us a cup of coffee which I gladly accepted it was the most delicious cup of coffee I’ve had. We took our leave after that and she called me later that day about 11 that the Dr had jus... read more

Corina Sansone 

on Google

3 months ago

I do agree that there is a lack of empathy in all reception relating to "Oroville Hospital" and this comes down to management setting proper goals for customer service reps. Once I see a doctor the customer care and empathy is definately there. The last thing a sick person needs is to be patronized and thats exactly what just happened to me. I saw the doctor on Tuesday after waiting for weeks and my appt was at 9:15 I was there at 9am as instructed then told he was in surgery over and over until finally I saw him at 11am. I ... read more