Donnelly Ford Service

George H 

on Google

a week ago

I would avoid this dealership like a plague in the future. Just bought a brand new Escape 2025 in Feb 22 and a month later while placing the all season tires, only to find rust on the frame. I've documented all the rust that I could see at plain eye sight and sent it to them in a pdf only to get a final response that this is how they sell their vehicles "straight off the lot rusted", their response is "this is normal". They kept ignoring the rust on the frame of the vehicle and pointing to the rusted parts and saying these a... read more

Debbie Bowie 

on Google

3 months ago

Jade at Lincoln was so kind & helpful. Wonderful at customer service! Also shout out to Tyler in service for going the extra mile to help! 

George H 

on Google

4 months ago

I would avoid this dealership like a plague in the future. Just bought a brand new Escape 2025 in Feb 22 and a month later while placing the all season tires, only to find rust on the frame. I've documented all the rust that I could see at plain eye sight and sent it to them in a pdf only to get a final response that this is how they sell their vehicles "straight off the lot rusted", their response is "this is normal". They kept ignoring the rust on the frame of the vehicle and pointing to the rusted parts and saying these a... read more

Noah Hui 

on Google

9 months ago

Did an average job at the repairs. The service advisor was alright. Tried to get a hold of him after the job was done as an issue came up after the work was completed and was hard to get a hold of him. Asked to put back the old parts in the trunk after the work order was done but failed to do so. Also, the dealership constantly spams with you marketing garbage via mail, email, phone calls, texts, etc despite not consenting to them to begin with. Have unsubscribed to automated communications yet they still keep sending junk t... read more