Donegal Mutual Insurance Company

James W 

on BBB

a year ago

One of their insured hits me head on, they were cited for failure to control. I had to go to the hospital with neck injuries. A week goes by no contact from this company. My insurance okays medical, and a rental vehicle. As soon as that happens they make contact. They're sending an adjuster out to look at the car. A few days later they contact us and offer us wholesale for our vehicle. Anyway you look at it that's theft. A fully functioning vehicle being driven daily. 

Sandra M 

on BBB

a year ago

Last January, an insured from this company destroyed my house by dropping a tree that he negligently cut. Their insurance is Donagel, they filed a claim for my case and as of today there is no resolution. Mrs. Emily G****, who is in charge of my claim, has treated me as if I were a criminal, she is a rude and hateful person. She does not want to pay for the repair of the roof, she only wants to give a small portion, subtracting value from what her insured negligently broke, her adjuster went to my house and he made his repor... read more

Barb S 

on BBB

3 years ago

I filed a claim with Johnson’s Heating for an attic air conditioner that was installed and an important joint for the pipe was installed outside the emergency pan as well as installed touching the attic floor. The joint ended up with a very small crack at the bottom of the fitting and a small leak occurred. Being water of course it runs it path and the end result was damage to my spare bedroom ceiling. I called Johnson’s Heating and they sent out two people to look at the damage as well as the fixed the problem and moved the... read more

Sara K. 

on BBB

4 years ago

I had a renters policy with Donegal for over 10 years which was paid automatically from my checking account. Last year I got married and moved so I no longer needed the policy so I called and had it canceled. Several months later I received a collection notice listing Donegal as the company owed. I called assuming this was on honest mistake that would be easily fixed, instead the representative told me that they stopped my payments but didn’t cancel the policy and she did not seem the least bit surprised that this had happen... read more

Scott S 

on BBB

4 years ago

I am quite displeased and, under no uncertain terms, do I recommend. Our home is nine years old and had lost some shingles (one small spot). I filed a claim, first one in many years with three different homes, and our policy is being cancelled. The claim was denied and we paid for the repair. If you want “insurance” that drops you after many years for filing a claim that the “insurance company” denies, and then cancels, by all means this is your company. I’ve had auto with them for two decades also, with no claims, and I wil... read more

Grazia L 

on BBB

5 years ago

Donegal refused to pay for a claim involving a major water damage caused by the incompetence of their insured, an HAVC who refuses to consider kill switches as a safeguard against overflows. 

stanleykozlowski 

on BBB

5 years ago

I was put out of work by one of there customers ,I lost 60 days of work I am self employed.they offered me $59 dollars a day work loss.The real money.I just went back to work only 20 days of income.And it came to $498.05 a day income.And honestly I don't work extra,If you need more money find another job.I had to borrow to cover my expenses Got a Lawyer ,But cause Covid-19 can't get any court date.,They closed.for now.Anyone have Donegal as there ins get your butt out of town. 

Ryan K. 

on BBB

6 years ago

Moved from a highly populated area to one that wasn't so I changed my address with them. They doubled my rate for simply moving. I have had zero claims in 11 years with them. My premium continued to go up every year even though my car depreciated in value with zero claims. These idiots also sent my account password on paperwork via USPS without an envelope. It was folded like it was suppose to be placed into a envelope but not and stamped for all the world to see. Great company.