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Donald Brown Parts & Automotive
- Auto Repair
- Albuquerque, NM
About this business
Don Brown Parts and Automotive Inc. has offered expert Albuquerque car repair since 1986. Whether you need an oil change, tires, maintenance or advanced diagnostics, Albuquerque turns to Don Brown and his family for excellent service and skilled repairs.
Location details
6001 4th St NW, Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
To start this business stole a firearm from me. I wrote it off considering it was my fault. I didnt check the car because my wife dropped it under the seat. Now to the real problem. I had an axle leak in my ************************************** 2600 to replace the axle. It started throwing codes so I checked underneath and replaced a sensor and found the axle was leaking worse than before. So I took it back and they replaced it again. Then the car lit up again and actually stalls in traffic. So I took it back and they tried... read more
To start this business stole a firearm from me. I wrote it off considering it was my fault. I didnt check the car because my wife dropped it under the seat. Now to the real problem. I had an axle leak in my ************************************** 2600 to replace the axle. It started throwing codes so I checked underneath and replaced a sensor and found the axle was leaking worse than before. So I took it back and they replaced it again. Then the car lit up again and actually stalls in traffic. So I took it back and they tried... read more
Business response:
Thank you for your review. We appreciate you working with us and bringing your vehicle to another location of ours so that we could warranty the diagnostic service. We are happy to report that we found your misplaced firearm lodged under the seat while accessing the ABS control module for further testing.
I was traveling through for the holidays and heard a bad noise after 4 shops said they could look at it next week, not wanting my Christmas spoiled I called one more number and they offered a free inspection to determine what was wrong they quickly got the parts did a complete inspection with pictures never got this at home short story is ** and the cute dog have me on the road to see my dad for Christmas thanks to the whole crew that made me feel welcome T.L.
Excellent Service! I was really impressed by the detailed inspection they sent to me via email and text message! Not only was the inspection easy to follow and understand on my phone, the staff was very helpful in my questions about it. I would HIGHLY Recommend to anyone in need of any type of repair!
On 8/7/22 my husband took his 2015 ***** Silverado into the ********** loction to get the air conditioner fixed. We were charged $609.68. The next day the air conditioner was not cooling at all. We couldn't get it back in till the following week on the 26th due to his work schedule and their busy schedule. They found a leak which should have been detected the first time. When he picked up his truck, he was charged another $620.68. Although, he argued how unfair this charge was, they were not going to give him any breaks. Bro... read more
Business response:
Thank you for reaching out to us regarding this matter. I am glad that we were able to connect on the phone and reach a resolution.We apologize for your inconvenience and look forward to getting this resolved. BBB - We have contacted the customer and have them scheduled to continue the repairs on the **** The vehicle is over 25 years old and had over ******* miles. **** we explained the work that was performed as well as the other work that was needed the customer agreed to have us fix the vehicle. We will be repairing the o... read more
On 8/7/22 my husband took his 2015 ***** Silverado into the ********** loction to get the air conditioner fixed. We were charged $609.68. The next day the air conditioner was not cooling at all. We couldn't get it back in till the following week on the 26th due to his work schedule and their busy schedule. They found a leak which should have been detected the first time. When he picked up his truck, he was charged another $620.68. Although, he argued how unfair this charge was, they were not going to give him any breaks. Bro... read more
Please consider avoiding this business for 2 reasons:Around January of 2022 I took my car to this business for loose brakes. Within a month of the "repair" the brakes were loose again. The business determined that THEY PUT IN A DEFECTIVE PART, and replaced the brakes at no charge to me. I could have lost my brakes and been severely injured. Later that same year I went to check on the tire pressure in my car and was shocked to see that it was 38psi instead of 33psi.The tires were over inflated which could have caused them to ... read more
Finally, an honest automotive shop! They are very professional and also personable. They provide a comprehensive printout of recommended repairs, but they're not pushy and overbearing. Quick and reliable service with a comfortable atmosphere. Competitive prices, but best of all - peace of mind knowing my vehicle is well taken care of!
Business response:
Thank you for the kind review Michelle! Everyone at Browns Automotive works hard to make vehicle repairs easy to understand and pressure free. We look forward to helping you with all your vehicles needs in the future!
Frequently asked questions about Donald Brown Parts & Automotive
How is Donald Brown Parts & Automotive rated?
Donald Brown Parts & Automotive has a 4.6 star rating with 468 reviews.
When is Donald Brown Parts & Automotive open?
Donald Brown Parts & Automotive is closed now. It will open tomorrow at 7:30 a.m.
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