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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely the worst customer service. I lost my job from Covid. I am unable to afford sattelite over food. Dish demands I pay $280.00 immediately (45 days). If i cant afford $100 per month, how am i going to afford this? Despite the fact I have a been ontime paying customer for over 3 years....Dish threatens me with my credit if I can't pay. Then they charge me to ship the equipment back, will not remove the contraption on my roof , but will charge me if I dont return outdated equipment they will never use again. I am also ... read more
In 3 weeks we have had numerous calls and tech visits, countless hours wasted dealing with very poor customer service. I just hung up after waiting almost 5 hours for yet another tech visit to hear no one is available and if I wanted to speak with a manager I couldn't for 3 days. My only option is to reschedule, take another day off from work and wonder if anyone will show up. At this point it was supposed to be a supervisor field tech......who couldn't bother to show up. We have been given loss of use credit for a portion o... read more
Clerical error on dish, yet i suffer consequences! Ongoing for over a year, i had account placed on hold for 2 consecutive 9 month terms, around june of 18 i had reactivated account at new address, tech came out and installed with temp dish and never returned.....my account was set up on auto pay and paperless billing....then i discontined the cc that was being used to pay dish, so i contacted them to buy out of contract and disconnect service but they cant find an account affiliated with me, phone number, address .......wel... read more
These people do not deserve a star rating. I have been with this company for over 13 years, I recently had my service put on pause. I have a pay in advance account. This means that I pay in advance for any service/channels that I may use. I recently called in to have my services restored and moved to another address and was informed that I owe them $125.83 for services rendered. I tried explaining to four (4) different agents, including a senior resolutions specialist, that I have not had service in the past 8 months and the... read more
Business response:
Dear Ms. *******: On May 8, 2020, we received your review, dated May 4, 2020, filed with the Better Business Bureau. You said you placed your pay-in-advance service on DISH Pause. You disputed the amount due, and you expressed concern with your customer service experience. When we spoke, I informed you that our records show your service was placed on DISH Pause at $5.00 per month for three months on January 5, 2020. The call recording revealed that the agent provided full disclosure of the DISH Pause terms, to which you agre... read more
Very unhelpful and refuse to take blame for their own mistakes. I built a brand new house and had it pre-wired for services. Instead of the tech taking two minutes and following the wires when they came to install they drilled a new whole in my house. Also, took it upon hisself to put the satellite dish on my deck, which wouldn’t of been an issue in the first place had he followed the wires which would’ve led him to the other side of the house. The area manager came to review the work and he agreed it wasn’t done correctly b... read more
After many years I cancelled my Dish Network Service mid-February. After all charges were calculated I had an overpayment. When speaking to customer support on the phone I was told if there was an overpayment I would get a refund check in the mail. It has been over 2 months and I have not gotten any check/refund yet, and continue to get bills showing that I have an overpayment. You owe me money. Where is it? If I cannot even trust your company to keep your word, why should I consider going back in the future? For the record,... read more
4/15/20 Being that we are experiencing a pandemic. I spoke with a representative being that we are dealing with Covic 19 he stated I would not be charged a late payment due to pandemic. I then call because my bill is not what he stated. I spoke with Operater id e9s Carlos and he said there was nothing he could do to assist me with this late payment. Just kept repeating when the billing cycle ended. I then spoke with Cherl supervisor operator id fsd she stated that there was no note in the system. She said that some represent... read more
Due to covid19 I was laid off & it’s been three weeks & I still can’t through the unemployment office. This morning I received my bill which increased to $85 due to I was told me contract expired. When I asked the representative for help since I am not getting any kind of income in he said they can only help me this month & that’s the best he can do for me. I was upset & told him how can you guys at Dish treat your loyal customers this way knowing what I juts explained to him I have no income coming in. He just sat there & s... read more
DISH NETWORK WILL NOT DO A SINGLE THING TO HELP CUSTOMERS IN FINANCIAL STRESS BROUGHT ON BY COVID-19.. IT IS BUSINESS AS USUAL EVEN THOUGH WE ARE NOT ALLOWED TO WORK.. THEY HAVE MAXED OUT GREED AND ZERO COMPASSION FOR THEIR CUSTOMERS. If this is the kind of company they want to run then I suggest that WE ALL FIND A SERVICE THAT HAS AT LEAST SOME COMPASSION FOR THEIR CUSTOMERS. i tried to leave ZERO stars but this program won't let me.
Business response:
Dear Mr. *******: On April 17, 2020, we received your review, dated April 13, 2020, filed with the Better Business Bureau. You expressed concern that your DISH Network service was interrupted. Our records reveal that since May 2019, there has been a history of partial payments being made, causing a balance to carry over and late fees to be applied. We applied a nine-day payment extension to your account on April 2, 2020. Your service was interrupted due to nonpayment on April 13, 2020. When we spoke, I attempted to advise yo... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is open now. It will close at 5:30 p.m.
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