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Discount Water Softeners Inc
- Water Filtration
- Cary, IL
About this business
Location details
176 Detroit Street, Cary, IL, 60013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have left messages for multiple days in a row for assistance on a water softener issue and have never received a call back or even an acknowledgment that they have a “service department/technical assistance”. At this point your farther ahead to click on whoever is cheapest and you’ll at least save some money. If I could rate zero stars I would.
Pretty much a joke. Manuals may as well be written in Chinese (incomplete, incomprehensible and not helpful). Check other distributors and manufacturers. This company shouldn't be allowed to sell toothpicks much less something technical.
1-Star Review: Extremely Disappointed with Discount Water's Customer Support I’m sharing my frustrating experience with Discount Water in hopes of getting the attention they’ve repeatedly failed to provide. I’ve been without clean water for over 4 days due to an E1 error on my water softener, which is under a 10-year warranty. I live on a private well, and water quality is critical—especially with an infant at home. Despite my multiple calls, voicemails, and SMS messages, I received no proper follow-up or phone call, even a... read more
I was referred to Discount Water Softeners by a friend for whole house water softener installation services. I cannot express how great the team is at DWS. Karina was on point with the processing and communication. Chris the tech was friendly, knowledgeable, and thorough. Tom the owner even helped out and made me feel like I just did business with a best friend. The fee for the install was very reasonable. I may not need another water softener anytime soon, but I will praise and recommend DWS to anyone who will listen.
This company stands by their products and delivers prompt support when need. After first purchasing my whole house water filter, I broke a fitting during install, upon which they promptly send me a replacement part - no questions asked. A couple years later, upon discovering a small leak from somewhere in the control unit of the product, Discount Water Softeners promptly and without question sent me a whole new control head, along with videos on how to easily make the repair. That's how you provide support for your products!... read more
Frequently asked questions about Discount Water Softeners Inc
How is Discount Water Softeners Inc rated?
Discount Water Softeners Inc has a 4.2 star rating with 120 reviews.
When is Discount Water Softeners Inc open?
Discount Water Softeners Inc is open now. It will close at 5:00 p.m.
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