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Direct Energy Solar
- Solar Installation
- Scotchtown, NY
About this business
Location details
28 Industrial Dr, Scotchtown, NY, 10941, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Similar to "********'s complaints below, I had my system installed in 2016. Good customer service upfront. Now I have had a panel that is not functioning since July 2018 and it is Sept 2019 now. Despite the system being "monitored" this problem was not picked up by******** or Direct energy. I have logged several requests for service both online and via telephone. I have several case numbers that I can provide From my point of view, greater than 2 weeks is not appropriate for a turn around on a serious issue with a $32000 s... read more
Business response:
Hello Mr. B****, We received your inquiry on September 6th regarding your panel issue. Our current response time is roughly 10 - 12 business days, and we address our cases based on the order in which they are received and the severity of the issue. While we understand the desire to have your system performing at 100%, this issue is impacting roughly 2% of your system's output. We understand that our response time may be longer than you have anticipated, and we thank you in advance for your patience and understanding. After... read more
First they installed a system smaller than the one they originally designed and quoted me. when i found this out and inquired about it Crystal told me "Tough! you signed the contract". I guess I made the mistake of trusting my sales team and not having the contract reviewed by an electrical engineer and a team of lawyers. Second, of 9-17-18 it was reported to me that there was a problem with the system. I have over a dozen case numbers and more than 2 dozen phone calls about this and the problem is still not fixed. Next, ove... read more
I have bought a solar system from Direct Energy Solar (Astrum Solar then) in 2013.The sales team were very professional, and really enjoyed working with them. They offered me the best price out of the three companies I was researching, and the installation went very smoothly and as promised. Very satisfied with the purchase and installation process. However service quality changed once Astrum Solar became Direct Energy Solar. Every year I get a couple of micro-inverters stop reporting. During Astrum Solar time service was ex... read more
Business response:
Hi Baton, Apologies you are experiencing microinverter failures. I have asked the customer care agent to email you now to ensure you have a person to contact regarding your microinverter replacement. As you have noticed, it does take longer than in previous years to replace these microinverters as they can only be replaced by equipment provided from the manufacturer, **************. Once we submit these microinverters to their company for review, they will attempt to run software update or other remote fixes before authorizi... read more
Frequently asked questions about Direct Energy Solar
How is Direct Energy Solar rated?
Direct Energy Solar has a 3.9 star rating with 9 reviews.
When is Direct Energy Solar open?
Direct Energy Solar is closed now. It will open at 8:00 a.m.
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