Direct Colors DIY Decorative Concrete

Emi N. 

on Birdeye

3 months ago

The customer service at Direct Colors, based out of Shawnee, Oklahoma, USA, truly sets a high standard for excellence. Unlike many businesses that outsource their customer service, Direct Colors maintains its operations domestically, ensuring that communication is seamless and personal. My experience with their team, and Sam in particular, has been nothing short of remarkable. Sam's expertise and honesty about the products and their applications have been invaluable, guiding me towards the best choices for my projects and st... read more

Julie w. 

on Birdeye

3 years ago

What a terrible company and i was a returning customer. Unbelievable how bad of a product they sent me. They refuse to refund my money. They sent me a water downed stain, the color would not even show up on my concrete after using generous amounts. They had me do several different things to make it work, nothing. Then of course they said it was my concretes fault. What a waste of time and money. This company is a sells bogus products with no refunds.  

Julie w. 

on Birdeye

3 years ago

What a terrible company and i was a returning customer. Unbelievable how bad of a product they sent me. They refuse to refund my money. They sent me a water downed stain, the color would not even show up on my concrete after using generous amounts. They had me do several different things to make it work, nothing. Then of course they said it was my concretes fault. Stain did not even look like the color on the website. What a waste of time and money. This company is a sells bogus products with no refunds.  

Julie w. 

on Birdeye

3 years ago

What a terrible company and i was a returning company. Unbelievable how bad of a product they sent me. They refuse to refund my money. They sent me a water downed stain, the color would not even show up on my concrete after using generous amounts. They had me do several different things to make it work, nothing. Then of course they said it was my concretes fault. What a waste of time and money. This company is a sells bogus products with no refunds.  

Jason C. 

on Birdeye

4 years ago

Update: I received a phone call from the CEO of the company and they are looking at changing their 20% restocking policy to something that would be more equitable for both the customer and their business. I gave my initial rating based on my first impression that this company didn't care about their customers' experiences, but given today's conversation it's clear that impression wasn't true to how this company does business. I think it is rare that a company goes out of its way to really listen to a customer and consider ... read more

Jason C. 

on Birdeye

4 years ago

They charge a 20% restocking fee on returns, so that a simple mistake ends up costing the customer more than just the return shipping. It's a poor way to treat customers, and an even poorer way to get repeat business.