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Direct Bed
- Stoney Creek, ON
About this business
Location details
43 Teal Ave, 903 Barton Street #20, Stoney Creek, ON, L8E3B1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I rented a hospital bed a month ago just before my total knee replacement surgery. The customer service at Direct Bed was excellent. They were extremely helpful and professional. The bed was very comfortable. They came and set it up and they came and dismantled it and took it away. I was surprised at how I was contacted before they arrived to let me know the exact time they were coming each time. And, they were most considerate to try and accommodate times that worked best for us. I cannot speak highly enough for this compan... read more
Dealing with Directbed has likely been the worst customer experience I have ever had. Please, please, please if you have ever had issues with this business, report it to the Better Business Bureau, your credit card company and the Consumer Protection Agency. I have requested a refund three times . This business has sent a bed that didn't arrive when they promised. The original order was canceled because they didn't have the bed, even after I had phoned to confirm arrival date and stock beforehand. They never updated the o... read more
I ordered online and then called and emailed asking delivery date options as I needed this by a specific date. After multiple phone calls (no one ever picks up), chat (you only get a bot and they never transfer you to a human) and emails I finally get a reponse 4 days later saying 6-10 business days. I indicated that this won’t get to me in time so to process a cancellation. Then today 5 days later someone bothers to call and “Jesse” stated that it’s company policy to return messages after 2 business days (which they did ... read more
Buying two adjustable beds with mattresses was an unfortunate experience from start to finish. Now a little more than a year later, our discomfort with the Kingsdown mattresses has become critical to our sleep. As seniors, we do not believe that a warranty issue should be paid for by the consumer. As a ‘clearing house’, I was told that you require 150.00 for a person to come to the house to evaluate our mattresses. The issue is not visible in a picture. The mattresses lack support down the middle of the mattress, and as I sa... read more
What fabulous service! I ordered my mom a harmony bed, mattress to be delivered to Amica seniors in Toronto, when she arrived to her new home the bed was a bit too high and she was very upset , Ryan sent Colin out immediately and he removed the legs on the bed and all is good! My mom now loves her new bed , thank you to Shane too
Frequently asked questions about Direct Bed
How is Direct Bed rated?
Direct Bed has a 4.5 star rating with 268 reviews.
When is Direct Bed open?
Direct Bed is open now. It will close at 5:00 p.m.
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