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Direct Bed
- Stoney Creek, ON
About this business
Get premium sleep products at Direct Bed! Shop online or visit our stores in Hamilton, Burlington, and Oakville for top quality mattresses, beds, bed frames, and more at an affordable price. Here at Direct Bed, customer satisfaction is our number 1 priority. Our team at Direct Bed is dedicated to making sure you'll get premium Canadian made sleep products, delivered to you quickly and professionally. After years in the industry, Direct Bed is a fresh take on the mattress industry, offering all the convenience of online shopp... read more
Location details
43 Teal Ave, 903 Barton Street #20, Stoney Creek, ON, L8E3B1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I ordered online and then called and emailed asking delivery date options as I needed this by a specific date. After multiple phone calls (no one ever picks up), chat (you only get a bot and they never transfer you to a human) and emails I finally get a reponse 4 days later saying 6-10 business days. I indicated that this won’t get to me in time so to process a cancellation. Then today 5 days later someone bothers to call and “Jesse” stated that it’s company policy to return messages after 2 business (which they did not a... read more
Buying two adjustable beds with mattresses was an unfortunate experience from start to finish. Now a little more than a year later, our discomfort with the Kingsdown mattresses has become critical to our sleep. As seniors, we do not believe that a warranty issue should be paid for by the consumer. As a ‘clearing house’, I was told that you require 150.00 for a person to come to the house to evaluate our mattresses. The issue is not visible in a picture. The mattresses lack support down the middle of the mattress, and as I sa... read more
The whole purchasing process was quick and the sales person took his time to understand what we were looking for and took our budget into consideration. The delivery was not quite the same experience. They came right at the end of the timeframe we are given and they rushed the assembly which caused my massage units not to be secured properly to the bed, which caused a horrible noise. My boyfriend was able to correct one of the motors. We are still working on the second. We were also told out bases came with a connector ... read more
Have bought matresses and box springs over the years. The products are great, prices too, made in Canada and locally owned which is always a bonus. Quick in town delivery and responsive to inquiries. Will continue to buy from them.
*EDIT* This company is fraudulent, and the owner is a thief. They are NOT accredited with the BBB and do not have an A+ rating as they claim. They are misusing the BBB symbol and have AN ALERT ON THE BBB WEBSITE and multiple complaints. Following a customer onto google reviews to ask if they still want the furniture that was paid for and never delivered is laughable, after not bothering to deliver what I paid for, you then emailed to say you had it but wouldn't deliver anything until I remove this review. No, you didn't hon... read more
Frequently asked questions about Direct Bed
How is Direct Bed rated?
Direct Bed has a 4.6 star rating with 261 reviews.
When is Direct Bed open?
Direct Bed is open now. It will close at 6:00 p.m.
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