Diabetes and Endocrinology Clinical Consultants of Texas - Rockwall

Isabell Castilleja 

on Google

5 months ago

I have been a patient at this office for several years and have always appreciated Dr. Pacheco‘s exceptional care and professionalism. However, I am extremely disappointed with the conduct of the front desk staff. The level of customer service provided is consistently poor- staff members are often rude, dismissive, and unprofessional in their interactions with patients. It is an unfortunate that such behavior like poorly on an office lead by such a dedicated and competent physician. I strongly urge management to address thes... read more

bob zenitram 

on Google

7 months ago

Dr. Pacheco is good. The office communication is non-existent. I have been without medication for over 2 weeks. The pharmacy needs some info. I have left numerous messages. The pharmacy has tried reaching out. No one answers phones, returns calls, or responds in portal. Unless you want to give them money, of course. A simple call or message is all I ask. I am re-thinking whether to continue here. THEY ARE PUTTING MY HEALTH AT RISK!!. 

Overcomer In Christ 

on Google

7 months ago

Very angry with this clinic, theyre charging me $111.00 just to look at my dexcom sensor results l, secretary said it's because ots called a SERVICE because thw nurse has to read sensor results, they all of a sudden just started this on my last visit here. I was very angry with secretary trying to bill me that amount, even if the nurse just looked at my numbers on my dexcom app she'd still charge me because it's called a SERVICE. That just sucks. The secretary was very cocky and igo just as cocky back at her about how I felt... read more