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DHU Healthcare
- Healthcare
- Derby, Derby
About this business
DHU Health Care is a ‘not-for-profit’ community interest company. For 365 days a year, 24 hours a day, we are committed to providing a diverse range of health services to over 5 million patients across six counties. Working with the NHS, DHU provides services including NHS 111, out-of-hours and integrated urgent care across the East Midlands and Milton Keynes.
Location details
2 Roundhouse Rd, Derby, Derby, DE24 8JE, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had an appointment at 4:00 pm We were waiting for more than 1 hour, it's not comfortable when. They say to arrive 10 minutes before
Extremely disappointed with the behavior of the receptionist. Very unprofessional and lacking basic courtesy in how to speak with patients and their family members. A place like this must hire staff who are trained, respectful, and understand how to communicate with people in often stressful situations.
The majority of employees handling NHS 111 calls on behalf of DHU Healthcare are agency workers or students. These individuals typically receive only a brief induction course, during which they are taught how to answer calls, log information, and follow a rigid process dictated by a flow chart. There is no scope for deviation, even in complex or nuanced situations. Call handlers are not clinically trained and rely entirely on algorithmic prompts, leading to a mechanical and often inadequate response. The default outcome in m... read more
To DHU Healthcare, I am writing to express my heartfelt gratitude to Dr. Zan Parwaiz for his outstanding professionalism, care, and attentiveness during my recent consultation. Thanks to Dr. Parwaiz’s careful assessment and the letter he provided, I was able to see a specialist who quickly identified a serious, potentially fatal condition. I was immediately taken to theatre for an urgent operation. I am deeply aware that, had it not been for Dr. Parwaiz’s prompt action and clear guidance, my situation could have deteriorated... read more
By far the worst healthcare provider in the UK. They own my GP surgery and have implemented processes that even their own Doctors hate. You can only contact them about one issue at a time due to their stupid Anima system. I mentioned all 4 of the issues I am going through right now and all they did was talk to me about one. The doctor told me they can't book me in for the other issues and that I'd need to go through the process again. Worst service imaginable. These are the people who are meant to help us out and look out fo... read more
Frequently asked questions about DHU Healthcare
How is DHU Healthcare rated?
DHU Healthcare has a 1.7 star rating with 31 reviews.
When is DHU Healthcare open?
DHU Healthcare is closed now. It will open on Monday at 8:00 a.m.
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