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DFW Security
- Security Systems
- Fort Worth, TX
About this business
Smart Security Systems with Cameras, Access, Automation and Fire for Homes and Businesses in the Dallas-Fort Worth Metroplex.
Location details
2533 East Loop 820 N, Fort Worth, TX, 76118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had called this company to receive a quote for security services. The individual who collected my information provided me with a quote. When I informed him that I was not in the position to have my credit checked due to the request of my bank he informed me that he checked my credit without my consent. This was very upsetting as a company is legally required to ask my permission before checking a credit score. This is highly unprofessional and could have possibly put me in a position for my loan to be denied for my busines... read more
Business response:
Hello ****, I have searched our database for you name and or your email address and I do not find you in our system. Can you please provide me you home address used for a quote? You can also give me your phone number. Thank you.
DFW Security is local to ***** and provides a Texas sized value in their customer service, competitive pricing, and hands on security equipment and installation services. Ask for ******, he is reliable and you can count on him to get the job done right.
Business response:
We appreciate your kind and encouraging words.
They always give me good service are in and out very respectful very professional. They know their business thank you for servicing our equipment. God bless.
DFW Security is a total rip off. After 25 months of faihtfully and punctually paying my service fees, I tried to move my servcies to a new location. Note, I never used the included calls maintenance or repair. However, when trying to move my services, I was told I had to pay $250 to ge that done. DFW Security had zero interest in helping a customer willing to continue to do business with them.Any contract I ever had on my living address (electricity, internet, cable, ...etc.) ALL have the clause that when I move to a differe... read more
Business response:
Hi ******, we appreciate your business and are sorry to hear you are unhappy. We always have the option of transferring your service to the new homeowner or renewing your agreement. Since it will likely take our technician most of the day to uninstall and re-install your alarm system with its 14 security and smart components, we simply want to recoup some of that cost if you go that route instead. Also, your service plan did cover us replacing your smart lock free of charge last year. No matter what, it sounds like we need t... read more
I really regret that I chose this company to service my business and residential security needs! Very unprofessional , rude and untrustworthy customer service !After Ive switched the internet carriers , my monitor display stoped connecting to WiFi, called to DFW security and told them about the issue, and also another mess that they left after installing the system (they left hole around the outlet, see the photos) they came finally after 10 days of my initial call and told me that the monitor is defective and needs to be re... read more
Business response:
Were very sorry this happened but would like the opportunity to correct the record. Both of the incidents you mention were done by contractors you hired after our installation. One of them cut the wires to the monitor, causing it to short out and then another re-wired a power source to make room for a new freezer. We certainly understand your frustration and really wish you would have called us first to avoid these issues. Youve been a happy customer at your home for years and I hate that this situation has soured our relati... read more
Excellent setup and very timely. ***** very helpful and courteous.
Business response:
Thank you!
We have had service for over 10 years. I know that there was a contract and I just read it again yesterday to refresh company client/responsibilities. I am not guiltless in my maintenance. What I didn't know is that once our land line was terminated that my alarm had no way to communicate. To reactivate I would need to purchase a communicator for continued service. I was good with that. They asked me why I was disconnecting any further monitoring I explained that I will be moving within the next 6 months, and changing cell p... read more
Business response:
Hi ****, First I want to say we are so grateful for your business all these years and don't want it to end on a sour note. Our support manager ***** provided you with several options that I know you are considering and we will follow up with you next month as requested. We appreciate you being willing to work with us to make this right.
Great job by the technician that came to my home. Very courteous and completed the job I requested.
Great Job! ********************, *************** - Installation and training Our security team was very pleased with the security camera system utilizing Bolide cameras.Thanks!**********
Frequently asked questions about DFW Security
How is DFW Security rated?
DFW Security has a 4.8 star rating with 3,444 reviews.
When is DFW Security open?
DFW Security is open now. It will close at 6:00 p.m.
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