Design Within Reach

Ernest Liu 

on Google

3 months ago

Update: I filed a warranty claim with a local authorized dealer of Herman Miller. They approved the warranty claim, ordered the parts (the entire seat pan) which arrived in 3 weeks, had me take the chair in and replaced the seat pan within an hour. The repair person also noted that the original seat pan was definitely faulty, and laughed at the fact that DWR denied the warranty claim. I showed him the message from DWR (quoted below), about how I am at fault for how I sit on the chair. The entire team at the dealer laughed at... read more

Ernest Liu 

on Google

3 months ago

Update: I filed a warranty claim with Alfred Williams, the authorized dealer of Herman Miller in Austin. They approved the warranty claim, ordered the parts (the entire seat pan) which arrived in 3 weeks, had me take the chair in and replaced the seat pan within an hour. The repair person at Alfred Williams also noted that the original seat pan was definitely faulty, and laughed at the fact that DWR denied the warranty claim. I showed him the message from DWR (quoted below), about how I am at fault for how I sit on the chair... read more

Ernest Liu 

on Google

4 months ago

I have had a few Herman Miller chairs (Aeron, 2x Embody) and some from other name brands (Leap, Gesture) over the years. In September 2024 I purchased an Embody for home use. After a few weeks of ownership, I realized that the front edge of the seat has collapsed. See photo: the plastic support has lost its elasticity, and one can press down with just fingers. This implies that I keep slipping forward when sitting on the chair. There's also a bump in the middle due to the screw that connects the front to the rest the seat, a... read more

Daniela Leva 

on Google

a year ago

Great furniture love this store and the service it’s always amazing. Sooo kind!