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Design Surfaces

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3 reviews
|Carpenters|Raleigh, NC 27609

1212 Front St, Raleigh, NC 27609

(919) 781-0310

Closed now


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3 reviews
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raleigh65 review for Design Surfaces
raleigh65 on Yellow Pages

10 years ago

05/31/2012, 08:20 AM
I had them do my master bath and kitchen a few years ago. It worked out fine back then. But I went back to them for a small item and didn't get the same experience. To begin with it took weeks to get just an estimate. It took ten weeks in total to fabricate a shelf. I dropped by to find out the person helping me was either out of the office or busy. I called but the phone appeared to be permanently forwarded to voicemail. I emailed to no effect. Only after I included the sales manager and owner in my email did the young lady finally respond. Maybe the lack of responsiveness was because this is a small deal. But I will tell you that I will not be back when we remodel our next house. There are better options. Incidentally, neither the sales manager nor the owner bothered to apologize. This tells me a lot.
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Ellen D. review for Design Surfaces
Ellen D. on Insider Pages

11 years ago

07/15/2010, 04:07 AM
price kept changing depending upon who you talked to Design Surfaces had a very nice showroom full of the granite and stone countertops we were interested in. My only hesitation with this particular store is that we received three different quotes on the same item from three different sales reps. I initially went to the store, found what I liked and asked for a quote. My husband then stopped in (without me) asked about the very same item and received a different quote (from a different person). We finally went back together to be greeted by yet another individual who gave us a very different price. When we asked why there was a price fluctuation, the salesman couldn't give us an answer. That's just not acceptable to me.
unfinishedkitchen review for Design Surfaces
unfinishedkitchen on Yellow Pages

14 years ago

09/23/2007, 02:26 AM
The template person was rude and had zero people skills. The company contradicts itself on the phone by saying it can take into account old floors/cabinets not being level and that the template maker will point out anything that needs to be fixed. I would put unfinished plywood on top my $7,000.00 cabinets before calling this company back.
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