DermaJEM

Desiree Flores 

on Google

3 weeks ago

Leaving another review because, unfortunately, nothing has been resolved. It’s been almost a year since my original purchase in August 2025. I paid over $12,000 in full for a device. In December 2025, I returned another device to DermaJem for an agreed exchange. I was then told there was no estimated delivery date for the replacement and that I could not receive a refund because of their company policy. Here we are in late June 2026. They have had my money for nearly a year, have not delivered the replacement device, and sto... read more

claudia cadavid 

on Google

a month ago

Yo he tenido una pésima experiencia con este producto nunca el servicio al cliente es nulo. Nadie me devuelve las llamadas. Compré la máquina hace 3 años y la primeros vez la devolví a los 3 días que la recibí y aún tenía garantía por qué la función de microdermabroasion la succión era baja y me la Cambiaron cuando me la devolvieron a los 15 días la usé para mi primer cliente y resulta que usé la hydrodermabrasion y empezó a regarse agua debajo de la máquina. Los llamé para devolverla y me dijeron que ya había pasado la gara... read more

Emma J 

on Google

2 months ago

I’ve been using my Ares since 2022, and it has served me well for the past 4 years. The unit performed amazingly, and I only recently needed to replace some consumable parts. According to Marie from customer service, these parts typically need replacement after around 8 months, so she even complimented me on how well I’ve taken care of my unit—which I really appreciated. I also want to return the favor by recognizing Marie for her excellent service. She was incredibly helpful and patient in assisting me with ordering the rep... read more

Vicky 

on Google

2 months ago

I had a great experience with the support team especially Marie. My Anima machine is already 2 years old, and I recently needed help troubleshooting an issue through Zoom. Marie was extremely patient, knowledgeable, and helpful throughout the entire process. She provided important information and guidance that my sales agent did not explain when I purchased the machine. Thanks to her support, we were able to identify the issue and resolve it successfully. Honestly, Marie probably knows my machine better than I do at this poi... read more

Theresa Sellinger 

on Google

2 months ago

They shipped me a used broken machine. They claimed it was new. It absolutely was not! This was over six months ago. They stole thousands of dollars of my money! I never got to use the machine ever. I sent the used broken one back within the 30 day return window. They refused to give me my money back. And they never sent me a new working machine. I am filing a small claims case against them. They are thief's and should be held accountable.