DecorPlanet.com - Bathroom Fixtures & Tile Showroom

Metal 

on Google

4 years ago

This is the worst company to work with. I ordered an item, waited 2 weeks and when my item wasn't delivered I decided to contact the company. When I called, I earned that my item was back ordered out 8 weeks. When the hell were they going to let me know this??? Now, my client is very unhappy that her addition is behind two weeks while we wait for the product from a different vender. You guys need to make some serious structural changes within your failure of a company. I do not recommend using this company whatsoever! And, d... read more

Mark Kuzniewski 

on Google

4 years ago

Poor customer service, could not get my email set up after three times needing to call and correct it. Of course, it wouldn't be an issue except there has been several delays in delivery with no way to track the delivery status without needing to call. Very disappointed. 

Daniel Adams 

on Google

4 years ago

Complete garbage. They say doorstep delivery, it is dropped in the middle of the driveway when no one is home (there is a signature required, the driver signed for it himself which they are not supposed to do). It is the middle of winter and they left it in the middle of the driveway for over 5 hours. I tried to work through their customer support and their response was I should have to do something with the carrier. I bought the item from them, not the carrier. It is their responsibility to make it right. All I get back is ... read more

Paul Gluckow 

on Google

4 years ago

Good overall experience and excellent customer service. 

Tyler Stone 

on Google

4 years ago

I ended up with the wrong part and worked with DecorPlanet to facilitate a return. The customer service rep was very knowledgeable and facilitated my return doing everything that she said she would. Thanks for making the return easy.