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Decker Tool Rental
- Consumer Services
- Bedford Center, NY
About this business
Location details
1605, 500 Bedford Rd, 500 Bedford Rd, Bedford Center, NY, 10507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with Deckwr CAT Rental was extremely disappointing. The customer service was terrible. Both the employee who assisted me and the person responsible for delivering and picking up the equipment were extremely rude, impatient, and clearly unprepared to deal with customers. They showed no willingness to answer questions or explain how the equipment worked. Instead of being helpful, they were dismissive and disrespectful throughout the entire interaction. Good customer service requires professionalism, courtesy, and... read more
I have rented from Decker Rentals in Bedford several times when my machine was at another job site or getting serviced and each time it has been an easy, seamless and just a great experience overall. I've rented from other equipment rental places in NY and CT in the past and a few weren't great experiences but Decker Rentals has been terrific. Mike was great to work with.
the best customer service and the best quality
I’m not sure if the owner of this business is Ben or not. But I’ve never dealt with such a rude guy in my life. The way he tries to speak down to you is totally unprofessional and uncalled for. We get it you’re in the rental business and may not a thing or two about machinery but that doesn’t give Ben the right to speak down to other humans and treat them the way he does. Human resources please talk to Ben!
Can Human Resources please speak to Ben your owner/manager or whatever he is. His attitude and the way he speaks to you is very unprofessional and rude. Does he expect us the customers to be professionals? How does this guy even hold a job or ownership here? You have lost our business.
Frequently asked questions about Decker Tool Rental
How is Decker Tool Rental rated?
Decker Tool Rental has a 4.4 star rating with 31 reviews.
When is Decker Tool Rental open?
Decker Tool Rental is closed now. It will open tomorrow at 7:00 a.m.
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