About
Dayo Scuba Inc. is a scuba shop located in Winter Park Florida, just minutes from downtown Orlando and just off Interstate 4. Dayo Scuba provides scuba lessons to residents, tourists and visitors to Orlando and the Central Florida area. Dayo Scuba is Orlando's premier full service scuba diving shop. Everything a diver may need from training, equipment and service is offered. Training is done for PADI, SDI, TDI, NAUI, NAUI Tec, NACD, IANTD, DAN and NSS CDS Dayo Scuba staff are all active divers and trainers. Someone is in the water nearly every day. Dayo Scuba trains more recreational divers, technical divers, and cave divers than any other dive business in Central Florida, and ranks as one o
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JTgator on Birdeye
2 years ago
11/20/2020, 05:18 AM
I have been a loyal customer at Dayo for many years. I have bought most of my gear from them. When I dive it would be easier and cheaper to have my tanks filled at the dive site but I take them to Dayo to support the shop. Its too bad Dayo does not appreciate my loyalty.
The last 3 times I have been in Tim has given me a lecture on the new Dayo tank fill rules. Did anybody know fills were such a hardship that they have fill rules. Its true.
Tim lectured me on 3 separate occasions. Part of his lecture is to tell me thing aren't like when TJ (former owner, I guess Tim is a new business partner) was here where he would just do things immediately. We don't fill tanks everyday., we have a fill person who does fills on certain days of the week and Tim is too busy to deal with fills.
So what he is basically saying I don't provide the customer service TJ did. Filling a tank is beneath me.
Funny how he is too busy to fill tanks but last week I dropped by and Tim was outside working on and setting up big traps to catch stray cats, something he does often along with other personal business. So he's too busy to deal with customers but has time to play big cat hunter. So cats take priority.
Then he wants to give me a lecture about coming in the shop and expecting an immediately or even a 48 hr. turn around like most shops. If I bring my tank on Monday Tim acts like its a chore and he is doing me a favor by letting him fill my tank. He lectures me even though I always drop my tanks and pick them up later. Maybe Tim just wants to feel important so he makes filling a tank a major ordeal.
Filling a tank should be like taking my suit to the cleaners. I bring it in they give me a ticket I come back in a few days and my suit is ready. No lecture no drama just clean my suit. Just another day at the office, not a make a major event unless you are insecure and feel the need to talk down to people.
Tim and I got into an argument because I told him to quit lecturing me about something I am not guilty of. After our argument he told me I upset his mother who I guess was in the shop. That's another reason customer service is lacking. For those reading this, anybody who has ever taken their mother to hang out at their work site please raise your hand. I guess little Timmy needs his mommy to hold his hand. How about not putting your mom in that situation, don't blame a customer.
So Tim told me that if I did not like his lecturing then we should part ways and that I not return to Dayo and threw me out. This is how they treat loyal customers.
So if you are planning on trying Dayo just know. They expect their customers to be loyal yet they have no regard for your loyalty.
I have heard them actually bad mouth customers for buying their gear cheaper on line than being loyal to the shop and paying more. Unfortunately their loyalty to you, the customer is non existent.
If you like being lectured and told they are too busy to take care of you then Dayo is the place for you. If you don't mind a business who thinks catching stray cats and doing personal things is more important than customers, Dayo is for you.
Dayo used to be a great shop but since TJ left its has gone down hill.
I cant tell you how many times I go by at noon and the shop is closed although they are supposed to open at 11, many the times I go by at 3 pm and the back gate for fills is still closed. It makes it hard for people who work that need to just drop a tank off and get back to the job.
You have limited time to drop off the tank but you get their and the shop is closed during business hours. There hours seem to be whenever they feel like opening, they decided they did not feel like opening the shop this Saturday so they will be closed. Call before you go or you could be wasting your time.
Tim did not used to be this way, he seems very stressed and on edge all the time. I hope he finds a release for his pent up frustration.
Ed K. on Yellow Pages
7 years ago
02/07/2016, 02:43 AM
Tom and Denise run a great dive center. Always friendly and ready to help. Have completed two courses through them, Nitrox and Cavern, and they are thorough and safety conscious. The shop is well stocked and their prices on gear are very competitive with Internet suppliers and larger chain stores. They schedule trips regularly that fit the skill levels of all divers from OW to tech cavers.
SMtpa on Citysearch
12 years ago
08/02/2011, 03:52 AM
Great Dive Shop, Greater People – Tom and Denise and company are what make this dive shop stand apart from all others in Orlando, and perhaps anywhere else. Down to earth, friendly, no BS people, great prices and selection, plus a catalog of training courses that's unrivaled. Seems like you can get certified in just about anything you can think of here. Just seeing the happy faces of the people coming back from their training dives tells you something. I've dealt with other dive shops that could care less you were there, only looking to sell you their overpriced gear. Not here! I drove from Tampa to get gear here because of what I'd heard about their prices and personal approach. Highly recommended!
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