JTgator on Birdeye
2 years ago
11/20/2020, 05:18 AM
I have been a loyal customer at Dayo for many years. I have bought most of my gear from them. When I dive it would be easier and cheaper to have my tanks filled at the dive site but I take them to Dayo to support the shop. Its too bad Dayo does not appreciate my loyalty.
The last 3 times I have been in Tim has given me a lecture on the new Dayo tank fill rules. Did anybody know fills were such a hardship that they have fill rules. Its true.
Tim lectured me on 3 separate occasions. Part of his lecture is to tell me thing aren't like when TJ (former owner, I guess Tim is a new business partner) was here where he would just do things immediately. We don't fill tanks everyday., we have a fill person who does fills on certain days of the week and Tim is too busy to deal with fills.
So what he is basically saying I don't provide the customer service TJ did. Filling a tank is beneath me.
Funny how he is too busy to fill tanks but last week I dropped by and Tim was outside working on and setting up big traps to catch stray cats, something he does often along with other personal business. So he's too busy to deal with customers but has time to play big cat hunter. So cats take priority.
Then he wants to give me a lecture about coming in the shop and expecting an immediately or even a 48 hr. turn around like most shops. If I bring my tank on Monday Tim acts like its a chore and he is doing me a favor by letting him fill my tank. He lectures me even though I always drop my tanks and pick them up later. Maybe Tim just wants to feel important so he makes filling a tank a major ordeal.
Filling a tank should be like taking my suit to the cleaners. I bring it in they give me a ticket I come back in a few days and my suit is ready. No lecture no drama just clean my suit. Just another day at the office, not a make a major event unless you are insecure and feel the need to talk down to people.
Tim and I got into an argument because I told him to quit lecturing me about something I am not guilty of. After our argument he told me I upset his mother who I guess was in the shop. That's another reason customer service is lacking. For those reading this, anybody who has ever taken their mother to hang out at their work site please raise your hand. I guess little Timmy needs his mommy to hold his hand. How about not putting your mom in that situation, don't blame a customer.
So Tim told me that if I did not like his lecturing then we should part ways and that I not return to Dayo and threw me out. This is how they treat loyal customers.
So if you are planning on trying Dayo just know. They expect their customers to be loyal yet they have no regard for your loyalty.
I have heard them actually bad mouth customers for buying their gear cheaper on line than being loyal to the shop and paying more. Unfortunately their loyalty to you, the customer is non existent.
If you like being lectured and told they are too busy to take care of you then Dayo is the place for you. If you don't mind a business who thinks catching stray cats and doing personal things is more important than customers, Dayo is for you.
Dayo used to be a great shop but since TJ left its has gone down hill.
I cant tell you how many times I go by at noon and the shop is closed although they are supposed to open at 11, many the times I go by at 3 pm and the back gate for fills is still closed. It makes it hard for people who work that need to just drop a tank off and get back to the job.
You have limited time to drop off the tank but you get their and the shop is closed during business hours. There hours seem to be whenever they feel like opening, they decided they did not feel like opening the shop this Saturday so they will be closed. Call before you go or you could be wasting your time.
Tim did not used to be this way, he seems very stressed and on edge all the time. I hope he finds a release for his pent up frustration.