Day Spa at West End the - Greenville, SC

Da Real B. 

on Citysearch

9 years ago

Very very unprofessional. I heard a couple things before I sent in my resume, gave the owner a facial, waxed her brows, and did her nails for her. Said she would call back the following day (keep in mind this is after two interviews that went good, well that's what I thought always - she fooled me). I pretty much pampered her just for her NOT to keep her word (number one pet peeve). I should've taken the advices I was given to not even try with this place. Anyway I hope she enjoyed getting pampered for her Maryland trip. And... read more

Kim C. 

on Citysearch

9 years ago

I purchased a grift certificate for my daughter in law a couple of years ago for a prenatal massage. She called and made an appointment and the day of her appointment she forgot. They refused to reschedule her OR refund my money. There was never a reminder or confirmation call prior to her cost either. I went to Dallas Skyes and purchased a gift certificate for a comparable massage at a lower price and they were wonderful. 

Katherine H. 

on Citysearch

11 years ago

My mom and I had manicures at the Spa at West End nearly 7 months ago, and since then, both of us have had serious trouble with our nails peeling and breaking. I have no doubt that this damage is from our manicures since neither of us has had this problem before and since we live in different cities. I contacted the spa about this issue just over a month ago, but they have not even acknowledged my complaint. Very disappointed. 

lizzylou4589 

on Citysearch

12 years ago

HORRIBLE HAIRCUT!!!!!! – I have been to Spa at West End several times for massages and have always been pleased. I received a gift certificate and decided to use it for a haircut..BIG MISTAKE!! I called on a Thursday to schedule the appointment and was hung up on. I called back the following day and was able to schedule the appointment. I arrived at the salon and was told to go upstairs with very little direction given. It was evident that the stylist was new, but I had no idea how horrible she would be. It took 15 minutes t... read more

fine designs 

on Citysearch

13 years ago

inferior service – I visited this salon in June. I arrived with shoulder length blong hair. I asked for the basic color to remain the same with a few more low lights than I currently had. I asked also that my hair be trimmed to the middle of my neck. I left there with solid brown hair that was cut up to my ears. I told the stylist that I was unhappy and that I now resembled the little Dutch Boy. No apology was offered. This was a gift from my daughter and had already been paid, otherwise I would not have paid for it . Two ti... read more

PetesGal 

on Citysearch

13 years ago

HORRIBLE – Do NOT go here for a haircut!! I can not speak for the other spa services but the hair cut I received was a hack job! I had an appointment for color and cut. The color turned out just ok. I'm not sure why we had a good 10 minute consultation about what I wanted when I did not get what I asked for. It was actually very simple...I wanted the same color as I had and I just wanted a trim but staying with the same cut. She took 10 minutes to cut my hair! It looks like maybe it was her first hair cut ever. There is no s... read more

local doc 

on Citysearch

14 years ago

Poor customer service – For the price, you should be treated like royalty, but that 's not the case. I had an appt scheduled far in advance and when I showed up I was told by the front desk that someone visiting from Atlanta had walked in and, since they wanted to accomodate her, put her in my spot. I waited for a while, got frustrated and asked for my money back. I expected an apology at least and a token gift at best, but got neither. They could - and for these prices, should - do better. 

mdsmit2 

on Citysearch

15 years ago

Average at best – I'm not a big fan of the spa. The masseuses are very good and do a good job, but you have to overlook the rest of the service which is below average. The changing area is very sub par. The 2 or 3 times I have gone there, I have had to ask for towels and the products for the shower and steam room are usually out. It is cramped and not overally clean. If you just go for a massage and change in your treatment room you'll really like this place, but if you want the full experience, you will definitely leave dis... read more

ydrifter 

on Citysearch

15 years ago

Don't get your hair done here!!! – I went to this spa to get my hair Japanese straightened since I hear d of the rave reviews of the spa part of the place. The hair stylist was named David Perry and he was very nice. Unfortunately my hair was straight for three days until we did the deep conditioning wash. Then back to completely curly. David said hmmmmmm maybe we need to use a stronger version of the Japanese straightening. Second time around, same thing happened except now my hair has split ends and is course. So they do i... read more