Richard R. on BBB
3 years ago
05/21/2018, 18:26 PM
Dan's Door Repair is by far one of the worst service companies I have ever conducted business with. I attempted to have Dan's Door Repair Service replace a panic bar exit device and 2 door closers at a child care facility in Scottsdale.
I called and scheduled an appointment to receive an estimate for 3:30pm on a Wednesday. When I scheduled the estimate we asked for a 30 minute call ahead when the estimator was on their way, Dan's said that would be no problem. Wednesday rolled around and the estimator arrived on site a little after 8:30am with no call ahead notice. Unfortunately I was not on-site at that time as the appointment was scheduled for 3:30 in the afternoon. The technicians proceeded to take a few measurements anyway and then just left without saying anything to the office manager.
Fast forward a few days. I received the estimate from Dan's and approved them to order the parts and proceed with the installation. Their office informed us that they would call back and schedule the installation when the parts arrived. Two weeks past and I never received a call from their office. When we called to follow up they said they would check on the part order and call us back to schedule the install. A few more days pass and one afternoon two technicians just show up at the facility to do the installation. At this point I had never received a call from Dan's to schedule the install. To make matters worse they showed up right in the middle of afternoon dismissal when our front entry is the busiest. I spoke with the technician on the phone and expressed how we couldn't have our only door unavailable during the busiest time of day and asked if they could come back the following Monday in the morning. The technician told me that they could do that and that they would come out the following Monday between 7 and 8 am.
It is now Monday after 4pm as I am writing this review and their technicians have not arrived. I have called and spoken with their incredibly rude office manager twice who keeps telling us "Our technicians cannot schedule, that's not how commercial service works. We don't know when we will be there because commercial service takes so long."
Dan's Door Repair is the most unorganized and unprofessional company I have ever worked with. We now have appointment for a specific time and date with another door repair company who informed us that they can in fact set a specific time and keep to a schedule even when it comes to commercial service. (imagine that) I cannot recommend Dan's Door Repair to any business period. They are completely unprofessional, unorganized, and have the worst customer service I have ever experienced in the commercial services line of business.