Dana Ford Service

anonymous 

on Superpages

13 years ago

We had a situation with Dana that people should be warned of. We put a deposit down on a car under the pretense that we would be approved for a specified deposit and monthly payment. When the time came to finalize the deal, the dynamics of the deal changed and we had to come up with $5000.00 above what we expected to pay. Needless to say we decided not to do the deal, as a result, they refused to refund our $500.00 deposit. I understand this tactic is to force buyers into a deal, and if they have a deposit, they can change w... read more

anonymous 

on Superpages

13 years ago

Purchase, service a customer service is the worse at this place. Customer Relations Manager, Sales Manager and Salesman never will call you back when you need them. If something is wrong at the delivery of the car I suggest you do 2 things: you either tell them to change the car right there and don't take it home or get in writing if they say they will fix it later. In my case my truck had few issues and took me more than 6 weeks to have them fix it, I called Ford Customer Relations to get them involved and help me get thing... read more