Dalton Service Center, LLC

Nancy B 

on BBB

a month ago

I have had a very poor experience with Dalton, so I am writing a review to let others know. Don't expect that your appliance will be fixed. I called them about my Viking cooktop 5/20/25, and was scheduled for first service call 6/6/25, when *****, the technician spent about ***** min to diagnose what was wrong. Charge was $220. He did not fix my cooktop whatsoever. Next service call was 6/27/25, and he was technically late. The minor rubber stopper for the grate I requested to be replaced on 6/6 he did not bring, and he forg... read more

Riley S 

on BBB

a year ago

This place is a scam!! I had issues with my range cooktop at the beginning of November. I called ************************************************************** to report the issue because I have had the unit for less than a year. ******** directed me towards their service provider, Dalton Service Center. I informed Dalton that the cooktop was broken and that I had purchased a 5-year warranty. Dalton Service Center assured me that they would order a new range top and schedule the installation once it arrived. After waiting fo... read more

Riley S 

on BBB

a year ago

This place is a scam!! I had issues with my range cooktop at the beginning of November. I called ************************************************************** to report the issue because I have had the unit for less than a year. ******** directed me towards their service provider, Dalton Service Center. I informed Dalton that the cooktop was broken and that I had purchased a 5-year warranty. Dalton Service Center assured me that they would order a new range top and schedule the installation once it arrived. After waiting fo... read more

Charlie D. 

on BBB

3 years ago

Called them to come out and do work on our subzero refrigerator which had malfunctioned. They came out and replaced two parts in refrigerator. It initially started cooling again. Later that same day unit was already malfunctioning again so we called them Back the next day. They told us their earliest appointment to return was in another week so we scheduled that appointment. Day of the appointment comes and no one shows up so I called to find out what's going on. Left on hold forever when I finally talk to someone they say w... read more

--- A 

on BBB

6 years ago

This company is absolutely terrible. The employees don't call when they cancel a service so I waited a whole day, no one came. I called back and they told me they must have "misdialed". I was told they could not reschedule me for the same week and my appliance was done for two weeks at this point. They told me they couldn't schedule me at all because they did not know when the parts would come in. I called them back three times to check back and get a status and was told I would receive calls to update me and never did. They... read more

Larry 

on BBB

8 years ago

I contacted these guys because my dishwasher was not emptying. Two other guys checked it out and could find nothing! The service tech, did a flow test and he said it wasn't good he cleaned out all the tubing and took the dishwasher out took off a hose and showed me how it was crimped. He replaced that hose did another flow test it was three times the volume. This took a couple of hours but, he really did a good of finding what my problem was. The dishwasher was installed a year ago and the tech explained the importance of r... read more