Dalmen Pro Windows and Doors

Geoff Murphy 

on Google

4 months ago

I had an issue with a window crank that disconnected. Dalmen Windows sent Tristan, who was incredibly friendly, professional, and knowledgeable. He fixed the issue quickly and re-adjusted the window so it won't happen again, he explained everything clearly. I was so impressed, I then asked him to look at a Euro window/door (non-Dalmen) that another technician couldn’t fix — and he resolved, without even wanting to be paid. That door has been a pain for years! Exceptional service. Dalmen Windows is lucky to have this guy — g... read more

TJ 

on Google

10 months ago

2nd owner of '09 home. Windows all Dalmen. Dealing with them since buying in '18. Windows they sourced at the time of building were prone to failure around the 10 year mark. They admit the issue with the manufacturer but take no liability. Warranty ends at 10 yrs. Slowly pay to replace all windows over the last years. 3 different glass replacement orders total since '20. Always issues. Don't return customer calls/emails. Deadlines never met. Take the wrong measurements, even measuring a pentagon as a rectangle. Produce incor... read more

J127 

on Google

a year ago

We were highly satisfied with our experience with Dalmen Pro. From the start, Britt Moore provided outstanding service—he was responsive, knowledgeable, and really took the time to understand what we needed. Eric, who handled our window installation, was just as impressive. He went above and beyond to solve some aesthetic challenges in our unique kitchen setup, and the final result looks fantastic. Both Britt and Eric were incredibly client-focused and service-oriented throughout the process, including during the bumps and h... read more

Jason Rozee 

on Google

3 years ago

We had used Dalmen 2021/22 (and 2 other families) from a custom builder recommendation. Harrowing experience from beginning. Legal intervention and they still refuse to make things right. We still have unfinished installed windows a year later. If you are dealing with Chris@Dalmen Pro, save your frustration and go elsewhere or budget an extra 30% for legal. Email me for details if you need more! We have opened a case with CBC/Marketplace. 

Louis-Pierre Gregoire 

on Google

6 months ago

I was very impressed by the service from Tristan of Dalmen. He was professional, showed up on time, efficient and fixed everything! LP Gregoire (fan of Dalmen for 20+ years)