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Dakota Electric Association
- Electricity Suppliers
- Farmington, MN
About this business
Your Touchstone Energy partner. Dakota Electric Association is a member-owned, not-for-profit electric utility in Farmington, Minnesota. Established in 1937, we serve parts of Dakota, Goodhue, Scott and Rice counties, just south of the Twin Cities. Dakota Electric is dedicated to service excellence and committed to safety. We can help with all your electric energy needs, for both homes and businesses, as well as many programs that can save money and energy. Our program offerings include: Rebates, grants and loans Energy audi... read more
Location details
4300 220th St W, Farmington, MN, 55024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely the worst customer service ever. I spoke with two different people who were very rude. Basically I have been getting charged even though I had proof of me sending them notice I was moving out. I paid the whole balance but before I could even understand what I was being charged for, some lady named Shelly kept giving me attitude and basically laughing at me because it was “my fault” I was trying to understand the bill break down. I have never left a review for anything but I wanted to leave one for Shelly and the o... read more
I called last week to change Account Information for Auto Withdrawal. I wasn't able to do it. Person on phone, was very rude. She wanted to charge more money to change Account Information. The next day, I drove to the drive thru window and paid cash. On Monday, they withdrew from my old account #, that was closed last week. I called again to say I tried to give my new account # over the phone last week. This person was also very rude to me over the phone. Very Bad Customer Service. They need to have classes on how to talk to... read more
The Energy Fest was a great opportunity to talk with people working on clean energy and sustainability. We are getting ready to make our next car purchase, so being able to test drive a variety of electric cars was very helpful!
Update: I got a call from someone named Kim. She saw my review and looked at my account notes and called to apologize and and she said shes going to send me a gift card. Though i do appreciate the gift, I was still greatly affected by working with this company. I will change my rating to two stars. But keep my review so others can be aware of what has happened to me. If I could, I would give 0 stars. But sadly, I can't. I moved into an apartment in February of this year, which uses Dakota Electric for our electricity bill. I... read more
Terrible email support. Entirely unhelpful. Website design is shotty, limiting my access to info and support refuses to give me access to that info so I am blindly paying my monthly bills.
Frequently asked questions about Dakota Electric Association
How is Dakota Electric Association rated?
Dakota Electric Association has a 2.6 star rating with 151 reviews.
When is Dakota Electric Association open?
Dakota Electric Association is closed now. It will open tomorrow at 9:00 a.m.
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