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Dairy Queen Grill & Chill
- Fast Food
- Eagle Mountain, UT
About this business
Location details
4045 E Pony Express Pkwy, Eagle Mountain, UT 84005, Eagle Mountain, UT, 84005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 10:00 p.m. | |
| Sat | 10:30 a.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
Terrible Experience at Dairy Queen – Eagle Mountain, UT Waited nearly 20 minutes to order with only two cars ahead, then another 10 minutes at the window—only to get the wrong items. Customer service was unprofessional, slow, and offered no apology or effort to make things right. The Blizzards also were handed to us half melted. Between the excessive wait, wrong order, and poor service, I won’t be returning, and I wouldn’t recommend this location.
Im writing this review as I sit in the drive through line. There was a single car in front of me when I got here, and the same car is still in front of me. It’s officially been over TWENTY minutes. Im still waiting. The food is usually good here, but be prepared to wait!
Never come here unless you want a terrible experience. We went through the drive-through and it literally took 50 minutes which is only like five cars long. They lost one of our mobile orders. We only ordered two small fries and two small blizzards and we watched the guy touch our fries with his hand that wasn’t wearing a glove. Our blizzards were literally like melted milkshakes and the stuff was just completely incompetent.
We went in to get a meal. When we got there there was a line of people and all of them were waiting for the food that they ordered. The receptionist was sweet as she took our order but she seemed like she was never trained. Because of the lack of training she looked very stressed and almost to breaking into tears. I hope that she can get trained to gain the confidence she deserves. We were waiting for our meal for about 30 minutes. Personally I didn’t mind the wait, but what I did mind what was going on in the kitchen. There... read more
After waiting for over 30 minutes for 4 blizzards, and having to ask them to remake 2 of them because they did them in the wrong size, I honestly don’t understand how the ice cream was the consistency of soup. It was sloshing around in the cups and we had to slurp the sides to keep it from spilling over. Definitely couldn’t have done the flip test. They went in the freezer once we got home and still weren’t solid after an hour. Then there’s the sanitary issue. An employee showed up and walked in the back without washing hand... read more
Frequently asked questions about Dairy Queen Grill & Chill
How is Dairy Queen Grill & Chill rated?
Dairy Queen Grill & Chill has a 2.7 star rating with 432 reviews.
When is Dairy Queen Grill & Chill open?
Dairy Queen Grill & Chill is closed now. It will open at 10:30 a.m.
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