D & K Door Co

M Ashby 

on Google

a year ago

One of the new remotes didn’t work after the tech was supposed to pair it. Admin offered to send me instructions to pair it myself. No thanks. They haven’t returned my call to rectify. Will be going to Office of Fair Trade 

Matthew Tucker 

on Google

a year ago

Very happy customer. They were quick responding to my enquiry, they had a measure and quote chap out a week later who was great to deal with and had paperwork to me within hours, the order was underway immediately and it was installed a week ahead of schedule. And the finished product was A+. I had damaged one of my doors which is why I needed a new one. Off the back of the experience, I called them up the very next day and said let's do the other then! Highly recommend. 

David Mason 

on Google

3 years ago

A very disappointing experience last week. One of our garage door springs broke on the Monday evening so I called on Tuesday to arrange for a replacement to be fitted. The first available time was Friday afternoon. By 2.30pm on Friday I called and was told that the driver tracking system was down and someone would call me back. I called again at 3.15pm to be told there had been a communication breakdown and that no-one was attending and they had to order more springs. I was then told the next available appointment was nearly... read more

Perry Langley 

on Google

4 years ago

Can't fault the quality of the work, which is important, but they need to be more ethical and transparent in business. A call for a warranty issue resulted in a bill for an unrequested service and an unauthorised credit card debit. If you are going to charge a fee then state it up front that regardless of warranty, you will need a service and this is how much it costs. Don't be sneaky about it. The people who answer phones also need to understand customers don't like to repeatedly hear "you would have been told <insert false... read more

Shane Marchant 

on Google

6 years ago

Matt and Damian sorted out my new pannel lift door and instalation and I couldnt be happier with the both the product and service.