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D & K Automotive, LLC
- Contractors
- York, SC
About this business
Location details
605 Liberty St W, York, SC, 29745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had an alternator replaced 1/23/2025 and it was not the correct size and failed on a trip to ***********, ** 4/4/2025. Per the dealership in which it was taken to. The dealership also advised me to return the bad alternator and I would receive "$75 for a core charge". After going into ***** they said they were not aware of any such conversation. I then contacted the dealership and all of a sudden someone remembered a conversation, but I was still refused my $75 back.HORRIBLE CUSTOMER SERVICE
Business response:
The customer came in in January due to a bad alternator in her car. We confirmed the issue and replaced the alternator for her. Our office manager did receive a call from the dealership on 4/7/2025 stating the customer's vehicle had broken down in ***********, which is a few hours away from our shop. We answered any questions about the repair, and we also confirmed the invoice and part numbers. The dealership called again a few days later tell us that the alternator was no good and that they felt our business should cover th... read more
Had an alternator replaced 1/23/2025 and it was not the correct size and failed on a trip to ***********, ** 4/4/2025. Per the dealership in which it was taken to. The dealership also advised me to return the bad alternator and I would receive "$75 for a core charge". After going into ***** they said they were not aware of any such conversation. I then contacted the dealership and all of a sudden someone remembered a conversation, but I was still refused my $75 back.HORRIBLE CUSTOMER SERVICE The customer came in in January d... read more
Business response:
Im not sure what to do next. When I left D& K Automotive I said ****** learned and that I would never come back to this shop and would let as many people know as well.Just poor customer service especially from the woman and 3 men behind the counter. All just not to pay me the $75 core charge on an alternator which was wrong from the very start in January. My continuing to post on ******** Instagram TikTok will cost them hopefully much more than $75
Frequently asked questions about D & K Automotive, LLC
How is D & K Automotive, LLC rated?
D & K Automotive, LLC has a 4.3 star rating with 42 reviews.
When is D & K Automotive, LLC open?
D & K Automotive, LLC is closed now. It will open on Monday at 9:00 a.m.
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