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Cynosure Inc
- Business Services
- Forge Village, MA
About this business
Cynosure manufactures and distributes lasers and light sources for medical and aesthetic applications. The company s lasers are used for removal of hair, birthmarks, scars, stretch marks, redness and pigmented lesions, as well as non-ablative skin treatment. Its laser technology also treats diseases, such as psoriasis, laryngeal papillomas and dysplasia. Cynosure has more than 30 United States patents and markets systems that represent advanced levels of solid-state, liquid, gas and semiconductor laser technologies. The comp... read more
Location details
5 Carlisle Rd, Forge Village, MA, 01886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They used to work fast and dispatch Engineers within a day or two. Now it takes 5 days to send someone to change flash tubes in the laser. I was paying for 3 years warranty and did not use a single part! About 2 months before warranty expires asked them please check if anything need to be changed. They said all good. Now, I need to pay $2400 (which I already did, yes they charge your CC in advance) and wait for 5 days for someone to show up. Tech support over the phone bluntly said if you are not signing up for a contract, y... read more
They used to work fast and dispatch Engineers within a day or two. Now it takes 5 days to send someone to change flash tubes in the laser. I was paying for 3 years warranty and did not use a single part! About 2 months before warranty expires asked them please check if anything need to be changed. They said all good. Now, I need to pay $2400 (which I already did, yes they charge your CC in advance) and wait for 5 days for someone to show up. Tech support over the phone bluntly said if you are not signing up for a contract, y... read more
Very bad company with very very bad work ethics Bought a brand new laser machine for above 130 K, had minor issues the first year Then, as soon as they warranty expired we started having major issues, with the laser chamber, which in any machine should never make problems, as per their technician’s own words Wanted to charge 55k for Repair, then obliged me to buy extended warranty for 36k to cover for 3 years They changed the chamber , problems persisted, every time the machine goes out of service, we stay 2-3 weeks without ... read more
Frequently asked questions about Cynosure Inc
How is Cynosure Inc rated?
Cynosure Inc has a 3.2 star rating with 27 reviews.
When is Cynosure Inc open?
Cynosure Inc is open now. It will close at 6:00 p.m.
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