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CVS Pharmacy
- Pharmacy
- Kansas City, MO
About this business
Location details
8420 N Madison Ave, Kansas City, MO, 64155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
AI voice line is terrible, has hung up on me 3 times now and can't even connect to the pharmacy. After finally connecting I was also informed that my medications would be able to be billed and reversed without the technician or pharmacist even checking who the insurer is and if they're even contracted. Turns out they are not contacted and now they are refusing to reimburse me in any format even after misrepresenting at the time of purchase the nature of the transaction.
Great experience with pharmacists, timely, informative, consistent, coordinated and consultative on medications and pricing. Really want to give 4.5 but the CVS automated AVR is pathetically, horrible; doesn’t take simple commands like pharmacy hours or recording patient info and tough to get to a pharmacist or tech. Surprising considering Aetna / CVS are such a behemoth in healthcare; for all the rave about AI taking over, they really should invest more in service technology to support their pharmacy operations.
It took over 1 week to get my RX filled.
Frequently asked questions about CVS Pharmacy
How is CVS Pharmacy rated?
CVS Pharmacy has a 3.5 star rating with 25 reviews.
When is CVS Pharmacy open?
CVS Pharmacy is closed now. It will open at 9:00 a.m.
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