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Custom Strata Management
- Real Estate
- Stirling, WA
About this business
Location details
8/37 Cedric St, Stirling, WA, 6021, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were previously managed by Custom Strata and changed management a year ago. During this time, there were multiple matters requiring attention. On numerous occasions, these issues were raised with the strata manager, Niesha. However, there was a consistent lack of updates or follow-up. In several instances, assurances were given that matters would be rectified, yet no action was taken. Additionally, obtaining quotes took forever and none of the critical items were rectified and the overall responsiveness from the strata ma... read more
Custom Strata has since been sold to B Strata which left a 6 month gap in service to our property by the previous owners of the company during this merger. Initially a high turn over of managers for our complex caused owner requests to be forgotten and constant set backs in preventative and reactive maintenance items. In 2024 Joanne was assigned as our property manager who initially came across as very professional and did a great job for about a month. Emails then went unanswered, maintenance tickets forgotten and topics ra... read more
I have dealt with Numerous strata companies as Chair for the council of owners and Custom Strata would have to be the worst i have dealt with. They don't minute important items discussed at our AGM and are very unprofessional and avoid paying contractors who we have authorized to pay and say there is insufficient funds when i have the Bank statements and know otherwise. We can't get works done at our complex as we do not even trust them to action any requests. I am now dealing the GM of B-strata that bought custom strata out... read more
Dealing with Custom Strata was by far my worst experience especially compared to other strata managers in Perth that I have dealt with my other properties …unprofessional…creating problems rather than resolving…not responsive…not respectful…Avoid them if you can.
Frequently asked questions about Custom Strata Management
How is Custom Strata Management rated?
Custom Strata Management has a 2.3 star rating with 51 reviews.
When is Custom Strata Management open?
Custom Strata Management is closed now. It will open tomorrow at 9:00 a.m.
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