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Custom Security Systems, Inc.
- Security Systems
- Baton Rouge, LA
About this business
Why choose Custom Security? When we offer a large array of security products and services including camera systems, environmental sensors, electronic locks, smart home management, 24/7 local monitoring, and more. Because you deserve to choose the level of security that makes you feel the safest as possible. Custom also offers fire systems and access systems for homes and businesses. As Baton Rouge’s only locally operated monitoring station, we're always ready to be there for you in your hour of need. Call today for a F... read more
Location details
690 Oak Villa Blvd, Baton Rouge, LA, 70815, United States
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My family has been a customer of Custom Security Systems, Inc. for our home security needs. Unfortunately, when we recently tried to cancel our service, we were met with a frustrating response. The company informed us that we had signed a contract requiring us to pay around $384.45 to terminate the service, even though we no longer live at the property due to foreclosure. The house also doesn’t have electricity anymore, but the point is that we are not leaving because we want to, but is the unreasonable business practice Cus... read more
Business response:
First, we'd like to express how sorry we are that you and your family are going through a difficult time. We understand financial issues are stressful. We truly empathize with your situation and hope that your family will recover soon. We always try to work with our customers, and looking at your account, we reduced some of the fees owed. However, we will reach out to you to further discuss your account to see what else we may be able to work out.
My family has been a customer of Custom Security Systems, Inc. for our home security needs. Unfortunately, when we recently tried to cancel our service, we were met with a frustrating response. The company informed us that we had signed a contract requiring us to pay around $384.45 to terminate the service, even though we no longer live at the property due to foreclosure. The house also doesn’t have electricity anymore, but the point is that we are not leaving because we want to, but is the unreasonable business practice Cus... read more
Business response:
First, we'd like to express how sorry we are that you and your family are going through a difficult time. We understand financial issues are stressful. We truly empathize with your situation and hope that your family will recover soon. We always try to work with our customers, and looking at your account, we reduced some of the fees owed. However, we will reach out to you to further discuss your account to see what else we may be able to work out.
We couldn't be more pleased with the service received today from your technician **** *********. **** was very professional, very thorough, and went above and beyond to be sure we were up and running as soon as possible. He explained everything that needed to be done and why and how much it would cost which we greatly appreciated. In addition we would like to thank the ladies who took our initial call for help (we called twice actually). They also were very helpful, calm and reassuring. They listened attentively to our issue... read more
Business response:
Thanks for letting us know about your experience, ******. We are so glad **** was able to help you. It's so nice to hear from all of our customers, especially the ones who have trusted us for the number of years you have. We appreciate the comments and your long-term business.
When you get a system, any charges for equipment are rolled into the monthly monitoring. That usually lasts 36 months. After those 36 months, your equipment charge rolls into a "warranty", without your knowledge or active consent. I learned this after paying for this "warranty" for 5+ years after my equipment was paid for. I needed a new panel. The cost? $350.00, for an upgraded unit, when I asked for the same basic panel. After insisting that I did not need an upgraded panel, I was told the basic panel costs about $70. In... read more
We got a whole house alarm system with Custom Secutiy as well as cameras and a smoke detector. Everyone we have dealt with have been noting but nice, knowledgeable and friendly. When you call, somebody will answer the phone promptly and get you the help you need!
Business response:
We sincerely appreciate the trust you and your family have placed in us, ****. Thanks so much for sharing your experience with others!
**** and *****were excellent! The complete my camera installation/update seem less and professionally. I was up and running in less than 2 hours and they were patient with me as I set up the app!
Business response:
We're so glad to hear about your experience. Thanks so much for sharing it. We appreciate you!
Professional and on time. I’ve been with Custom Security for almost 15 years and they are the best in Baton Rouge by far.
Business response:
We appreciate the comments and are so grateful for your long-term business. Thank you!
These folks are wonderful! Professional and friendly and don't miss a thing, very satisfied, would definitely recommend! Thanks, ya'll
Business response:
You're so kind, ****** We are extremely grateful for your business. Thanks.
This company is Reliable, and professional. We are very happy with this company!
Business response:
Thanks for the recommendation, ****. We appreciate you!
Frequently asked questions about Custom Security Systems, Inc.
How is Custom Security Systems, Inc. rated?
Custom Security Systems, Inc. has a 4.9 star rating with 787 reviews.
When is Custom Security Systems, Inc. open?
Custom Security Systems, Inc. is open now. It is open 24/7.
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