This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cusick Community Management
- Homeowner Association
- Charlotte, NC
About this business
Specialties Cusick clients are a diverse group of communities that range in size from 12 to 1,400 units which include single family homes, condominiums, townhomes and commercial properties. We currently manage more than 127 associations and 18,000 properties including some of the largest associations and developers in the Southeast. Our commitment to quality allows thie list to grow steadily year after year. The Cusick team knows that every association has different needs from basic accounting to on-site staffing. Cusick spe... read more
Location details
8008 Corporate Center Drive, Ste 410, Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to Midnight | |
| Sat | Closed | |
| Sun | Closed |
Cusick is the management company for my community. Every quarter I send in my payment on the 1st or 2nd of the month it is due. It takes at least 10 to 15 days to post (risking incurring a late fee). I called about this and was told nothing could be done other than setting up a automatic debit with a "convenience fee". Totally unreasonable and unacceptable!!!
We agree with others about the miserable quality of this Company. They are more interested in protecting the interest of the builder and ignore all the difficulties of the Owners. They provided inexperienced staff who doesn't know how to handle a critical issue posing threat to life and property of the Owners. It is necessary to think of a change in HOA Company although only a few months have passed since the start.
This is one of the worst HOA companies operating in Charlotte. They are unreachable over phone. Even if you go in person someone meets you at the reception desk notes down your complaint and they never call you back. They recruit employees without proper background check. They should be kept at a safe distance, all the positive reviews are fake. Don't trust them.
This the worst HOA. There are criminal allegations against two of their employees , one arrested and one still in charge as Vice President. They send violation notices with abandon without proper application of mind. All they care is for fines so that they can make for the huge money they lost to criminals within their organization. All States where they operate should withdraw their license or permission to operate their business.
This is one of the worst and useless company. The customer service is very rude. They are non-responsive to homeowners. They are charging without proper communication and top of that they are charging interest for late fee too. Beware of this company and better don't go with them.
******************* called me for a hearing to show me she is the boss , was no reason for the hearing any way . I showed up for the hearing BUT nobody showed up from Cusick ?!!!Horrible company no ethics no respect to homeowners who pays their salaries
Has been an absolutely horrendous experience with Cusick, they ruin communities. Today their tattle take car called the police on me because my kid was playing on the back patio with her dog and all the windows and doors open but I wasn't "in the immediate area" because I'm working on my yard Then they blamed the neighbors, blocked me on social media, and ***** Cusick called me demanding I take the post and any negative comments toward them down.
We set up an engagement party at the Marvin Creek amenities center through Cusick. There are 90 people set to attend, with some coming from out of town. Today, two days before the event, we were told the center was double booked and we are out of luck. The person making the communication could not care less, according to her attitude. This is really poor and unacceptable.
In regards to Complaint no. ********, Cusick stated that Cusick did not enter into a contract with me or provide me with a product or service. A statement that is absent of fact, as noted by the payment booklet Cusick sent to me as the images below reflect. Cusick even gives their web address so that I can register at the Cusick site to make my monthly payment. Because Cusick is in fact handling my money, the question regarding the ****************** post is not only a logical one. So the question remains whose handling my m... read more
Business response:
We did hire *********************************** from another local management company. She did commit fraud against one of our communities and we are the ones who found the fraud, brought it to the attention of the board and prosecuted her to the full extent of the law in spite of that process bringing us some unwanted publicity.We now do extensive background checks even on employees who come from other local management companies.In addition, after the incident we hired an accounting firm to evaluate our internal control pro... read more
Frequently asked questions about Cusick Community Management
How is Cusick Community Management rated?
Cusick Community Management has a 3 star rating with 84 reviews.
When is Cusick Community Management open?
Cusick Community Management is open now. It will close at 4:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com