Crystal Oaks: Skilled Nursing Facility

Monica Warden 

on Google

4 days ago

I was supposed to be transferred here for continued physical therapy following a brief hospital stay. Upon entering the building, the pungent odor of bodily fluids hits you. Then the person doing my intake was speaking slow and slurred. I wasn't completely sure if they were sober. This uncomfortable feeling with the environment only got worse. Once in my room, I noticed a hole in the wall covered by heavy duty plastic. I became overcome by anxiety. It was just not feeling right. Not safe. Not clean. We left immediately. I ca... read more

Lisa Ross 

on Google

a month ago

Had family going in for surgery at 5 AM today. When I arrived at Crystal Oaks I was met by an attentive Nurse who told me the shower was completed, his medication had been given and all his paperwork was printed. I was then escorted to my family members room and then sent on our way. This is what I call excellent customer service! Mercy hospital was also impressed stating they do not usually have complete paperwork available for these types of admissions. I would also like to give credit to Crystal oaks transportation servic... read more

Mandalynn-Bay Wilson 

on Google

a month ago

I tried to work here last year. After signing all the orientation paperwork, and going to a meeting. We came to entering my info in the retina time clock. After the 4-5 time trying to get my eyes read. I asked the HR lady, what will happen if my eyes won’t work with the time clock? She told me I WOULD NOT BE ALLOWED TO WORK THERE. I tried to explain I have had SEVARE APRAXIA IN MY EYES SINCE I WAS 1-1/2. She told me again, that I COULD NOT WORK THERE IF MY EYES CANT DO THE RETINA READINGS. I never came back. 

Shawn Marie Helfrich-Ditzler 

on Google

2 months ago

As someone who has worked in healthcare for many years, I can confidently say this facility stands out for all the right reasons. The team here is not only clinically skilled but also genuinely compassionate — every patient is treated with dignity, urgency, and respect. The coordination between departments is seamless, and the staff go above and beyond to ensure the best possible outcomes, even under high-pressure circumstances. Leadership is engaged and responsive, fostering an environment where staff feel supported and pat... read more