Crystal Forwarding

JTF1228 

on BBB

3 years ago

Absolutely the worst moving experience I have ever had inflicted on my family in 12 military moves. The Crystal employees that are assigned as points of contact are incompetent and unfamiliar with the process of moving. Moreover, they are rude and hung up on me multiple times while trying to get the move completed. However, the worst part was the subcontracting of the loading to a company employing criminals, who deliberately broke my furniture and stole tools and equipment from my property. Crystal then denied paying any cl... read more

PS6960 

on BBB

3 years ago

Horrible service as they contracted the work out to multiple smaller moving companies who lost part of my household goods during shipment. Crystal Forwarding then denied my entire claim with a response of "No evidence to believe anything is missing". I provided photos of my property, receipts for the property, an email where they admitted to breaking open my crates, and placing my property into new crates with different seal numbers, increasing my total weight and the number of crates. I provided documents showing they signe... read more

Timothy D. 

on Yellow Pages

6 years ago

Worst moving company out there. they have no ability to track their shipments and cannot tell you where your stuff is or even when you will receive it. Avoid at all costs. 

westredmaple 

on Yellow Pages

11 years ago

Good luck getting all your stuff at the end of the move. I certainly didn't.