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Cruise American Motorhome Rental & Sales

3.7

About this business

Location details

1500 Park St, Castle Rock, CO, 80109, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.7678 reviews
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Jennifer S.'s profile image
Jennifer S. 
3 years ago

Terrible, terrible company and terrible customer service. We arrived to collect our vehicle and the first thing that struck me is that in spite of a Cook County mask mandate due to Covid absolutely no one there was wearing a mask. Not the receptionist and not the cleaning staff or technician who were all inside our rental RV without masks, against Illinois and Cook County law. So we get to the location and wait 30 minutes for the receptionist to even process us and the paperwork. Finally she says we’re ready for the walkthro... read more

Lorraine O.'s profile image
Lorraine O. 
6 years ago

Very nice to do business with, had a great RV vacation, This location was easy to find and get in and out of. We will use this company for our next RV vacation. Thanks Again , 

Ktm E.'s profile image
Ktm E. 
7 years ago

Unsafe Unsafe Unsafe Do Not Trust This Company. Vehicles are not monitored or properly maitained. This company is a accident waiting to happen 

John S.'s profile image
John S. 
8 years ago

RUDE AND VERY UNPROFESSIONAL - GO ELSEWHERE! Please read my review to the end as I'm posting to save people the time and hassle. I drove an hour to this business today in the hope of checking out some RVs, clarifying a few questions and leaving a sizable deposit with them. I was looking to hire 4 - yes 4 - large RVs for a family reunion at the end of the year. I have family coming in from Australia so the responsibility of booking all the RVs and having everything organized was on me. I walked in on Monday morning - there we... read more

Tj K.'s profile image
Tj K. 
8 years ago

Manager has the worst attitude and curses at his employees in front of guests. No professionalism no kindness DO NOT GO HERE!! 

Leslie W.'s profile image
Leslie W. 
9 years ago

Very difficult to work with. Very bureaucratic, not flexible, not helpful. Find somewhere else to go. 

Stephanie M.'s profile image
Stephanie M. 
11 years ago

If it was possible I'd give this place 0 stars. Unprofessional and rude. After renting a RV for a weekend camping trip that costed me $1200 they charged me an additional $411 and took my deposit of $500 for "dents in the hood" there were no dents! It was just dirty. I asked for them to clean the RV first before determining if there were dents and they refused. This place is a scam and fraud. I am taking further actions to get my money back. I advise everyone to take your business and money somewhere else that is professional... read more

Winston J.'s profile image
Winston J. 
11 years ago

I was a newbie to this whole RV rental thing, and chose Cruise America on the recommendation of a friend. I must say I was impressed! I assumed the rental process would be long and tedious, but their setup made it even easier than renting a U-Haul. While browsing reviews online, I read plenty of horror stories about cancelled vacations due to RV's not being pickup-ready at the right time. Cruise America didn't slack at all in this category, in fact my RV was ready when I showed up hours earlier than my scheduled time. It was... read more

Charles M.'s profile image
Charles M. 
11 years ago

They appear to pride themselves on quality service at fair prices. I highly recommend them. 

Frequently asked questions about Cruise American Motorhome Rental & Sales

How is Cruise American Motorhome Rental & Sales rated?

Cruise American Motorhome Rental & Sales has a 3.7 star rating with 678 reviews. 

When is Cruise American Motorhome Rental & Sales open?

Cruise American Motorhome Rental & Sales is open now. It will close at 5:00 p.m.  

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