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Cruise America RV Rental
- Recreation
- Franklin Park, IL
About this business
Location details
2732 Mannheim Rd, Franklin Park, IL, 60131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Terrible, terrible company and terrible customer service. We arrived to collect our vehicle and the first thing that struck me is that in spite of a Cook County mask mandate due to Covid absolutely no one there was wearing a mask. Not the receptionist and not the cleaning staff or technician who were all inside our rental RV without masks, against Illinois and Cook County law. So we get to the location and wait 30 minutes for the receptionist to even process us and the paperwork. Finally she says we’re ready for the walkthro... read more
RUDE AND VERY UNPROFESSIONAL - GO ELSEWHERE! Please read my review to the end as I'm posting to save people the time and hassle. I drove an hour to this business today in the hope of checking out some RVs, clarifying a few questions and leaving a sizable deposit with them. I was looking to hire 4 - yes 4 - large RVs for a family reunion at the end of the year. I have family coming in from Australia so the responsibility of booking all the RVs and having everything organized was on me. I walked in on Monday morning - there we... read more
Manager has the worst attitude and curses at his employees in front of guests. No professionalism no kindness DO NOT GO HERE!!
Very difficult to work with. Very bureaucratic, not flexible, not helpful. Find somewhere else to go.
If it was possible I'd give this place 0 stars. Unprofessional and rude. After renting a RV for a weekend camping trip that costed me $1200 they charged me an additional $411 and took my deposit of $500 for "dents in the hood" there were no dents! It was just dirty. I asked for them to clean the RV first before determining if there were dents and they refused. This place is a scam and fraud. I am taking further actions to get my money back. I advise everyone to take your business and money somewhere else that is professional... read more
I was a newbie to this whole RV rental thing, and chose Cruise America on the recommendation of a friend. I must say I was impressed! I assumed the rental process would be long and tedious, but their setup made it even easier than renting a U-Haul. While browsing reviews online, I read plenty of horror stories about cancelled vacations due to RV's not being pickup-ready at the right time. Cruise America didn't slack at all in this category, in fact my RV was ready when I showed up hours earlier than my scheduled time. It was... read more
Frequently asked questions about Cruise America RV Rental
How is Cruise America RV Rental rated?
Cruise America RV Rental has a 3.5 star rating with 151 reviews.
When is Cruise America RV Rental open?
Cruise America RV Rental is closed now. It will open tomorrow at 9:00 a.m.
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