Crowne Plaza Chicago SW - Burr Ridge, An IHG Hotel

Allyson C 

on Google

a day ago

Where do I start..A man tried to get in my room with a key, rooms were not clean, hotel was always filthy when I walked out, massive communication issues, etc. Let's begin: 1. I get there late at night and room was not clean. Hair in both beds, sink, toilet, tub, even the lotion dispenser on the wall. Pee on the toilet seat. Called the front desk and they had no other rooms available for me to switch to. Thank God I brought cleaning supplies so I had to clean my own room that night. 2. They have no microwave in the rooms. ON... read more

william zhu 

on Google

a day ago

On the first night I came back to my room at 11:30pm to find my room half cleaned, clothes and personal items missing. I followed up with the morning and night shift manager everyday through my stay to find a resolution to my items. They kept bouncing blame back and forth from morning and night shift without giving me a clear answer. Manager wouldn’t even check the cameras. Best they could do was free breakfast because they ‘couldn’t find it’. What a joke. My employee came back one night to find his key card inactive. He wen... read more

Dania A 

on Google

a day ago

I honestly don’t know how this hotel has 3 stars. Our stay was one problem after another. The first thing my kids found was human feces on the stairs by the side entrance from the parking lot. That alone should have been a huge red flag. Then, when we got into bed and pulled back the covers, there was a human fingernail or toenail under the sheets. It was absolutely disgusting. We immediately called the front desk, and the employee who answered was incredibly rude and acted like, “Sorry, you’re out of luck.” No apology, no u... read more

Stephanie Snyder 

on Google

2 days ago

This hotel is right next to the interstate. I heard trucks all night. It also needs updated. The rooms feel very dated. I didn’t have towels available in my room at check-in and I had to physically go down to the front desk to get towels because they wouldn’t answer the the phone for the desk. I will not be staying there again. I expected more from a hotel that was a “crown Plaza”.