CrossCountry Mortgage, LLC

Mary B 

on BBB

a year ago

Not the worst mortgage company, not the greatest. Anytime I've called they have been professional and prompt. My complaint is that some things that I prefer to have a physical document for record keeping (escrow shortage payments, etc.) are not available and all I have is online records and confirmation numbers. 

jonathan j 

on BBB

a year ago

Cross Country Mortgage took advantage of my elder mother. Instead of allowing my mother to access the Equity she built up since buying her home in 2018, CCM steered her into a 25 year FHA loan as if my mother purchased the home for the 1st time ! Cross Country Mortgage should be investigated for FRAUD, TILA violations, & conspiring to deprive homeowners of their Equity ! 

Greg C 

on BBB

a year ago

Do not set up automatic withdrawal with this mortgage company trying to get a changed to bill in the mail is ridiculous. They will not help you and run you through hoops do not recommend this mortgage company at all. 

Mike L 

on BBB

a year ago

Had no problem with loan process, but later when a tax error arose effecting escrow shortage cross country did nothing to try and correct problem I got the tax problem corrected and then asked how and when I will recieve the now 3000.00 overage in escrow back. 6 calls in 1 day no answers. Not a matter of poor cust service...There is no cust service. Avoid Cross Country at all costs! 

Rami M 

on BBB

a year ago

Horrible scam artists. Very dishonest and terrible customer service, management and staff. They feel like they can just rob people out of money and no one will say anything. 

Gbenga A 

on BBB

a year ago

Terrible lender. As a first-time home buyer, this guy's my preapproval directly to seller, for a new house, lured me to sign a contract I literarily knows nothing about. I waited 9 months, built the house, visited the construction site almost every other weekend. I reached out to them on countless occasions to give me my loan estimate and copy of the preapproval letter, but they never did. Only for them to show up 2 weeks to scheduled closing and said there is a county limit on my loan, and I should provide additional $101,0... read more

Joel B 

on BBB

a year ago

I wish I could give them no stars . As a first time home buyer I was lost but I had a awesome realtor that made this nightmare of a mortgage company better. What they did should be illegal are at least they should half to come up with all the money and time I waisted. I started the fha loan process on August 21st 2021 and found a house I liked under my pre approval amount I was approved for 325,000 and the house was 284,000. Went under contract had 15 days to be able to get my earnest money back if I couldn't financially get... read more

Greg K 

on BBB

a year ago

Terrible experience with Chris from the Independence office. He was the broker for the buyer of my home. The house was supposed to close on the 15th but didn't close until a week later. My understanding is that he completely failed to do his job, waiting until the last minute to get the needed paperwork from the buyer. He really didn't seem to care if the deal went through or not. Do not use him for any deals. 

Alex R 

on BBB

a year ago

Buying a home should be a personal and wonderful experience; however, our journey was anything but pleasant. It turned out to be the most challenging buying process we could have imagined. Our experience wasn't only the lack of presence with our realtor, but our main issue was with the disrespectful broker who was expected to handle our loan and closing. The broker recommended by our realtor came as a package. The broker was from a company called "Cross Country Mortgage." (Lazaros *********) The broker actually verbally disr... read more