CrossCountry Mortgage, LLC

Denise M 

on BBB

2 years ago

If you want a fast closing with great customer service in Nashville, TN, ask for Cindy M. She will handle your loan with care, and her turn-around for return calls is great. She tells you where you're at, where you're going, and how to get there. You will have a favorable experience with her. 

Nancy B. 

on BBB

2 years ago

First notice of CHANGE Circumstances Closing Disclosure dated June 15, 2022. I believe I started the process in May, Spring 2022 Specialist description Michael ******** *******, Lender Representative Months of my time were wasted. I have a stack of papers and online copies of all that I sent the loan officer. Every time I got «one more» completed I had to contact others again. Then when time ran out I had to do it all over again. I got several new disclosures increasing the loan amount NOT at my request. Finally, I messaged ... read more

Cristian Z 

on BBB

2 years ago

The worst mortgage company ever! Do yourself a favor and stay away from these scammers. They got my deal for 60 days and were always affirmative and positive that everything was perfect and we were going to close but, in reality, all they did was to put me and my hard-gotten under-contract property at risk as well as my deposit for the transaction because they were so negligent to do their job when they had 2 months for it and then 1 day before closing and after emailing me that they were working on my clear to close they ca... read more

Tony W 

on BBB

2 years ago

Kept wanting money up front. Kept promising mortgage was good to close. Then refuse to answer calls. Sent text wanting me to spend more money. Then claims it fell through. Bad business 

Thomas H 

on BBB

2 years ago

Horrible lender experience. Currently, in the process of buying a house in Florida. 2.5 weeks out I get told we can't get the loan per Fannie Mae and Freddie Mac guidelines. Jason Allen offered me an option of another lender for 30% down with 6% fees. SCAM ARTIST! Never do business with them EVER! 

Jennifer S 

on BBB

2 years ago

I applied for a mortgage with CrossCountry 4/22, due to theexpensive terms, I decided to change mortgage brokers. On 5/10/22 around 4pm I received a call from a Shelbyville, KY phone # ending in 9478 and I was on the other line w/someone else and told the person from Cross Country this and that I could not speak to them at this time. 2 Hours later I received an automated voicemail from the same # stating that they wanted to tell me about their services. 10am on 5/11, I receive the same automated voicemail. I call the number,... read more

Assetou S 

on BBB

2 years ago

I normally don't write reviews of this nature. But this is a compliment to the lender that I was working with. His name is Kyle F*****. I have to say the universe paired me with the best lender possible. He was knowledgeable, kind, caring, compassionate, diligent, very informative, answered all of my questions in a timely manner, worked around the clock, and I felt that he listened to all of my concerns and worked with me. I can't thank Kyle and CrossCountry enough times. They have allowed me to become a first-time homeowner... read more

Denis Y 

on BBB

2 years ago

They call me 2-3 times per day, everyday. I'm not even in the market for what they sell. I've asked to be taken off their list. Its harassment. 

Synthia B 

on BBB

2 years ago

I have been attempting to collect an overpayment of $1700 because I made an error and thought I missed a payment. I have been requesting this refund since the 27th of April, and I advised the level of urgency as it was all of the money, I had remaining to pay bills and buy groceries. I was bounced around to 6 different people and 2 departments, I have sent proof of the overpayment to 2 various departments; however, no one has reached out to date. My checking account balance is now negative $500+ from the initial -$70 from th... read more