CrossCountry Mortgage, LLC

Neal Y 

on BBB

2 years ago

Worst Customer Service in the Mortgage Industry. Spoke with a Viloleta. Did not have any compassion for service or resolving my complaint. All I wanted was to make a payment because it would not allow for me to do it online. But yet because of their online issue, she wanted to charge me a fee of $11.50 to process a payment because of their inept of their website. Why should I have to pay for their issue? Also, had a recording of a customer service rep last month mention to me that I was now allowed to speak on my partners/fi... read more

Doesn’t matter 

on BBB

2 years ago

Terrible - Make sure to pay your mortgage 45 days before it is due. Took them 23 days to process an electronic payment. Causing my 740 credit score to drop to 588 now I am contacting ****and Obviously BBB 

Mary H 

on BBB

2 years ago

I'm a realtor with Classic Properties in the Pocono Mountains area in Pennsylvania. I long time client and friend of mine used Cross Country at my recommendation. What I didn't realize was that He got to a call center phone number and assigned to a originator in another state. Long story short it was the worst lending experience I have ever experienced.... They delayed closing by almost a month, even after I got involved with the client to provide information. They charged astronomical fees associated with his loan raising m... read more

Julia C. 

on BBB

2 years ago

I would never recommend this company!!!! 1 star is a high rating. So many mistakes on our morgage down to listing our home at another address. That mistake messed up our insurance policy. 2nd we had to use them for escrow. They sent us and overage check i callled and let them know that didn't seem right. Then tell us a few months later we are negative in escrow. You can't get your questions answered by a live person they want you to use an email to communicate urgent matters. Our loan officer received their check and was nev... read more

Julie S 

on BBB

2 years ago

If I could give this company 0 stars I would. This mortgage company failed to meet the sellers deadline because of lack of effort and cost us a higher interest rate and additional payout to the seller. Absolute worst experience. I do not recommend this company. 

Dmitrijs S 

on BBB

2 years ago

Stay away - first red flags - inconsistencies - constantly calling me AFTER CLOSING asking more banking paperwork to prove my income. Charged me 300% on missing insurance IN THE PAST - was not my fault - i bought a new one as soon as i found out ( Old HOI was cancelled because i did not reply in physical mail which was not even delivered ). 

Stephanie A 

on BBB

2 years ago

I had to give a one star or I wouldn't even have given them that much credit. This is by far the worst company to work with. They have constantly added money to my escrow which almost doubled my payment. I've given them all the documents they've required and it's still not fixed. You can not talk to anyone in that department, ever! When you call customer service they just take a message and nobody ever replies. I would refinance my house through my credit union but the interests rates are through the roof right now. So I'm s... read more

Virginia Z. 

on BBB

2 years ago

Terrible experience with Benjamin ******* in Wilmington, NC he was terrible, condescending tone almost from the very beginning. His online slogan is: "We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience." Not true at all!!! He was very Incompetent and not dedicated at all to answer any of my mortgage questions and did not guide me through the home loan process. He un-ensured me an non-efficient and un-per... read more

Cecil B 

on BBB

2 years ago

Taylor was extremely helpful and helped us throughout the entire process. No major issues on their part. We got a VA loan so some hurdles to get over but no big expense and we got it done. I would use again.