Cross Hands & Tumble Surgery

mike jones 

on Google

4 weeks ago

Always busy, can only get an appointment by ringing between 8 and 9am, huge queue. Poor practice 

Pauline Oldham 

on Google

2 months ago

Can’t get through for an emergency appointment for several weeks. Had reply from attempt for app request for a call back, and had a text back to see my pharmacist. 

P S 

on Google

2 months ago

Turned away a 69 year old with a chronic lifelong illness as he was 5 mins late for appointment. Waited at desk for another 5 mins as receptionist was not present. Resulted in checking in even later. Waited in seated area to then be told he couldn't be seen due to lateness. The patient after had taken his timeslot but where was this patients timeslot? Was told that the nurse had to pick her children up from school later too. Week before we arrived early for jabs but were seen 20-25 mins after the appointment time. 

Shannon Williams 

on Google

4 months ago

Receptionist this morning was rude, disrespectful, would talk over me every chance she got and was completely unwilling to help and got frustrated and rude. I phoned at 8am and pressed 8 for them to call back once I was at number 1 in que, she never did. She was snappy and condescending. Kept telling me to book through the app, once I asked which app, she wouldn't tell me so still I have no idea which app I should be using. This place has been going down hill for years and I really hoped once it was taken over it would get b... read more