Critz BMW Service Center

Joshua Lambert 

on Google

a month ago

I had a great experience with Critz BMW Service today. Took my daughter’s car in for a check engine light, and the entire process was incredibly smooth. They had plenty of appointment availability, got the car diagnosed quickly, and fixed the issue the same day—all covered under warranty. What really stood out was how efficient and easy they were to work with. Other dealerships would have held onto the car for days, but Critz BMW got it done without any unnecessary delays. Highly recommend their service team. 

Lisa C 

on Google

a month ago

I had an outstanding experience with Critz BMW and couldn’t be more impressed with their level of service. From start to finish, everything was efficient, professional, and incredibly customer-focused. Joe, my service advisor, was friendly, knowledgeable, and made the entire process seamless. I was especially impressed that he was able to quickly assess what my car needed just by accessing information from my key fob—such a smart and convenient use of technology. While I waited, I received a video via text from the mechanic ... read more

ZORY GUZMAN 

on Google

2 months ago

I am very dissatisfied with my recent service experience. First, the process of making the appointment was very frustrating. Unfortunately, this has also been my experience with previous service appointments. Scheduling service should not be this difficult, especially for a premium brand dealership. Second, I paid the total amount bill at time of pick up my car. The following day, I received a call informing me that I still owed money for a labor associated with a part that had been replaced because the labor had not been in... read more

Milen Patel 

on Google

4 months ago

Worst bmw service I’ve been too. Go to Hilton head if you have the option. 

Krish46 

on Google

4 months ago

They are organized and communicate well. Technicians do good. pricing wise though, we get it - its a dealer plus its a BMW, but some rates are unnecessarily through the roof. Simple inspections like say looking at a AC system line leak and diagnosing up to $250 not including credit card fees is pretty insane. You’re better off going to ASM BMW 10 minutes away for the same work plus OEM part usage.